About this role
Job summary
An exciting opportunity for a Patient support Team Administrator in Scanning and Coding has become available. We are looking for a friendly, flexible and proactive person to come and join our team. You will be working as part of a small team in one of the sub-departments of the Patient Support Team (Administration). The successful candidate will be required to work Monday to Friday
Main duties of the job
Dealing with all aspects of incoming and outgoing mail and emails. Scanning and coding of incoming correspondence, forwarding to the appropriate staff member / department. Liaising with all staff at Alnwick Medical Group, patients and hospital staff
About us
We are a large GP Practice with over 18000 patients and nearly 100 members of staff. We are split over four sites, two in Alnwick, Seahouses and Embleton.
Our Mission Statement at Alnwick Medical Group is "Better through successfully working together to provide a full rabe of primary care services for rural Northumberland"
Job description Job responsibilities
Job Summary
The Administrator will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.
Key tasks and Responsibilities
Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post. Be prepared to help with cover in all departments of the Patient Support Administration Team.Key results/objectives
Contributes to ensuring patients are seen in a timely, caring and professional manner Supports equality and diversity of patients and colleagues Supports wider team with achieving their objectives where appropriateConfidentiality
Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.Personal and Professional Development
The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies. Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisationQuality
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Perform regular and relevant risk assessmentsHealth and Safety
Follows Alnwick Medical Group policies and procedures relating to health and safety Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles. Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary Effectively manages any health and safety issues raised.Communication
Effectively communicates with patients and colleagues, Comfortably and confidently communicates verbally, as well as written methods including email.
Person Specification
Qualifications Essential
GCSE (or equivalent) in Maths and English NVQ (or equivalent) Basic IT
Desirable
NVQ in Customer Service, Health or Business management Knowledgeable and skilled in the use of SystmOne or other clinical systems. Proficient typing skills Knowledge of GP schedules, training requirements and commitments
Knowledge and Skills Essential
Excellent telephone manner, system knowledge & skill
Desirable
Sound knowledge of SystmOne Previous read-coding experience Good knowledge of medical terminology Previous experience working within a scanning/coding role.
Experience Essential
Experience working with computers, and medical records systems. Experience of letter writing Experience of independent and team working Experience with working with computers, and medical records systems Previous telephony experience Experience working closely with Clinical Staff
Desirable
Experience working under indirect supervision. Experience of working in a GP practice Experience working with primary care.
Personal Qualities Essential
Excellent interpersonal skills Excellent attention to detail Works calmly and methodically under pressure. Treats patients and colleagues with dignity, respect, and equality Flexible, reliable, and responsive to change. Ability to manage workload and meet deadlines. Uses initiative and common sense when appropriate. Extremely well organised, methodical, and structured when working.
Desirable
Willingness to work multi-site when required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alnwick Medical Group
Address Infirmary Drive
Alnwick
Northumberland
NE66 2NL
United Kingdom
Employer's website https://www.alnwickmedicalgroup.nhs.uk/ (Opens in a new tab)