About this role
Job summary
Kingstanding Circle Surgery, B44 0UY, is looking for an experienced and enthusiastic Reception Supervisor to join our friendly General Practice team.
The successful candidate will have the opportunity to become an integral part of the practice team, working closely with GPs, nurses, administrative staff and other healthcare professionals. You will be responsible for supporting the smooth day-to-day running of the reception service, providing guidance to reception staff and helping to maintain a consistently high standard of patient care.
We are looking for someone who is reliable, organised, approachable and confident, with the ability to remain calm and professional in a busy General Practice environment. Previous experience in General Practice and confidence using the EMIS clinical system are essential for this role.
The role offers the opportunity to develop your leadership and supervisory skills while making a valuable contribution to the patient experience and the effective running of the surgery.
Main duties of the job
As Reception Supervisor, you will help oversee the day-to-day running of the practice reception service.
Your main duties will include:
Supervising, supporting and coordinating the reception team.Ensuring the reception service operates smoothly and efficiently.Providing a welcoming, professional and patient-focused service.Supporting reception staff with queries and day-to-day challenges.Helping with staff training, induction and development.Using the EMIS clinical system to support patient administration and reception processes.Liaising with GPs, nurses, administrative staff and other members of the practice team.Dealing appropriately and professionally with patient queries and concerns.Maintaining patient confidentiality and following practice policies and procedures.Supporting the wider practice team with administrative duties when required.
About us
Kingstanding Circle Surgery is a well-established General Practice based in Kingstanding, Birmingham, providing high-quality primary healthcare services to our local community.
We are committed to delivering safe, effective and patient-centred care, and pride ourselves on offering a welcoming and supportive environment for both patients and staff. Our multidisciplinary team works closely together to provide a wide range of services and to ensure the best possible outcomes for our patients.
At Kingstanding Circle Surgery, we recognise that our staff are central to the success of the practice. We encourage teamwork, mutual respect and continuous development, creating a positive working environment where individuals are supported to grow and contribute to the ongoing improvement of our services.
We are looking for enthusiastic and dedicated individuals who share our values and are committed to providing excellent patient care and customer service.
Job description Job responsibilities Reception Team Supervision
Provide day-to-day supervision, guidance and support to reception staff.Assist with the organisation and allocation of reception duties.Monitor workloads and help ensure adequate reception cover.Support the induction and training of new reception staff.Identify training and development needs within the team.Encourage good teamwork, communication and professional standards.Support the Practice Manager with staff performance and conduct matters where appropriate.Patient ServiceEnsure patients receive a friendly, respectful and professional service.Deal appropriately with patient queries, concerns and complaints, escalating issues when necessary.Support the team in managing difficult or challenging situations professionally.Promote a patient-centred approach throughout the reception service.Ensure patients are treated with dignity, courtesy and respect.EMIS and AdministrationUse the EMIS clinical system confidently and effectively.Ensure reception and administrative procedures are followed correctly.Support accurate maintenance of patient records and information.Assist with appointment-related administration and other practice processes.Monitor and help improve reception workflows and procedures.Maintain accurate and confidential documentation.Communication and TeamworkLiaise effectively with GPs, nurses, healthcare assistants, administrative staff and other members of the practice team.Communicate important information to the reception team in a clear and timely manner.Attend relevant practice meetings and contribute to discussions about reception services.Promote effective communication between reception and other departments.Confidentiality and Information GovernanceMaintain strict patient confidentiality at all times.Comply with practice policies, NHS requirements and information governance procedures.Ensure sensitive patient and practice information is handled appropriately.Follow GDPR and data protection requirements.Health, Safety and ComplianceFollow practice health and safety procedures.Report any hazards, incidents or concerns to the appropriate person.Ensure reception areas are maintained in a professional and safe condition.Comply with all relevant practice policies and procedures.Service ImprovementContribute ideas and suggestions to improve the patient experience and efficiency of reception services.Identify recurring issues and work with the Practice Manager to develop appropriate solutions.Support the implementation of new systems, procedures and changes within the practice.
Person Specification
Qualifications Essential
Level 3 Business Administration very relevant for supervising reception/admin staff. Level 3 Customer Service useful for patient-facing reception leadership. Level 3 Team Leader/Supervisor apprenticeship ILM Level 3 Award/Certificate in Leadership and Management Care Certificate Previous experience working in a General Practice/Primary Care environment Previous experience working in a GP reception or administrative role Practical experience using the EMIS clinical system Experience dealing directly with patients and members of the public Experience working in a busy environment and managing competing priorities Experience handling confidential and sensitive information Experience supporting, guiding or supervising colleagues
Desirable
If you're already working as a GP Reception Supervisor You don't necessarily need to obtain a qualification before being considered a supervisor. Experience can be just as important, particularly if you're responsible for things such as: supervising reception staff organising rotas and annual leave training and inducting new receptionists dealing with patient complaints managing difficult situations monitoring reception performance supporting clinicians and the practice manager managing telephone/appointment systems handling confidentiality and information governance implementing practice procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingstanding Circle Surgery
Address 26 Rough Road
Kingstanding
Birmingham
B44 0UY
United Kingdom
Employer's website https://www.kingstandingcirclesurgery.co.uk/ (Opens in a new tab)