About this role
Job summary
Salary Available on Application
37.5 hours a week
Practice Quality and Governance manager!
Exciting opportunity to join large, well established, training practice in Merthyr Tydfil.
Main duties of the job
Key Responsibilities
Lead the development and implementation of quality and governance frameworks across the practice.
Monitor compliance with regulatory standards and legislation (e.g., CQC, GDPR, HSE, professional bodies).
Conduct internal audits, risk assessments, and reviews to identify areas for improvement.
Provide expert advice and training to staff on quality, safety, and governance matters.
Manage incident reporting systems, complaints processes, and action plans.
Produce clear and accurate reports for senior management and regulatory bodies.
Foster a culture of openness, learning, and continuous improvement.
About us
We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.
Please visit Practice website
Job description Job responsibilities
Minimum 5 years experience in management position (preferably healthcare)
Desirable
Diploma in Primary care/health care management.
Working knowledge of EMIS clinical system
The candidate should be able to work independently using their own initiative, and yet also be part of the team. They should have excellent communication and leadership skills, and work with the practice manager and operations manager to strive for
excellence in healthcare provision. The candidate should have strategic vision to drive things forward and promote change where needed. They should have excellent IT and organisational skills and aim to deliver targets across clinical and administrative areas. It is important that the candidate is motivated, enthusiastic and able to performance reports, and compliance risk assessments in conjunction with health board and practice policy.
Key Responsibilities
Lead the development and implementation of quality and governance frameworks across the practice.
Monitor compliance with regulatory standards and legislation (e.g., CQC, GDPR, HSE, professional bodies).
Conduct internal audits, risk assessments, and reviews to identify areas for improvement.
Provide expert advice and training to staff on quality, safety, and governance matters.
Manage incident reporting systems, complaints processes, and action plans.
Produce clear and accurate reports for senior management and regulatory bodies.
Foster a culture of openness, learning, and continuous improvement.
About You
Proven experience in a similar quality/governance role, ideally within a professional or healthcare setting.
In-depth knowledge of regulatory and quality standards relevant to the practice area.
Strong leadership, communication, and stakeholder engagement skills.
Analytical and detail-oriented, with the ability to interpret data and implement practical improvements.
Relevant qualifications in quality management, compliance, risk, or a related field (e.g., ISO, CQC compliance, PRINCE2, Lean Six Sigma).
Manage website
Social media platforms
Improve IT platforms to improve processes
Digitalising complaints process
Policy updating
Person Specification
Experience Essential
Minimum 5 years experience in management position (preferably healthcare)
Desirable
Diploma in Primary care/health care management. Working knowledge of EMIS clinical system The candidate should be able to work independently using their own initiative, and yet also be part of the team. They should have excellent communication and leadership skills, and work with the practice manager and operations manager to strive for excellence in healthcare provision. The candidate should have strategic vision to drive things forward and promote change where needed. They should have excellent IT and organisational skills and aim to deliver targets across clinical and administrative areas. It is important that the candidate is motivated, enthusiastic and able to performance reports, and compliance risk assessments in conjunction with health board and practice policy.
ADDITIONAL CRITERIA Essential
Minimum 5 years experience in management position (preferably healthcare)
Desirable
Diploma in Primary care/health care management working knowledge of EMIS clinical system
Qualifications Essential
Relevant qualifications in quality management, compliance, risk, or a related field (e.g., ISO, CQC compliance, PRINCE2, Lean Six Sigma).
Desirable
Manage incident reporting systems, complaints processes, and action plans.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name GP Practice in Wales
Address Morlais Medical Practice
Berry Square
Dowlais
MERTHYR TYDFIL
Mid Glamorgan
CF48 3AL
United Kingdom
Employer's website https://gpwales.co.uk (Opens in a new tab)