About this role
Job summary
Deputy General Manager - Acute Medicine
Be part of one of the most ambitious Urgent and Emergency Care teams in the NHS.
At West Hertfordshire Teaching Hospitals NHS Trust, our Emergency Medicine and Urgent Care services are recognised as national leaders in innovation, transformation and operational excellence. From pioneering digital solutions and AI-enabled patient pathways to leading to community diagnostics and integrated urgent care, we are challenging conventional thinking and shaping the future of urgent and emergency care.
Join us and help shape the next generation of Acute Medicine.
Main duties of the job
We are now looking for an exceptional Deputy General Manager to lead our Acute Medicine service into its next phase.You will join a high-performing, ambitious and supportive Triumvirate that believes in empowering people, embracing innovation and delivering outstanding patient care. We are a team that leads from the front, values compassion as highly as performance, and creates an environment where talented individuals are trusted to make a difference.This role offers the opportunity to: Lead operational performance across a dynamic Acute Medicine service. Develop innovative out-of-hours pathways that strengthen resilience and improve patient flow. Harness digital technology, predictive analytics and AI to transform workforce planning, capacity management and operational decision-making. Work alongside clinical leaders to maximise early discharge, reduce unnecessary length of stay and improve patient outcomes. Shape new models of care that integrate Acute Medicine with Emergency Medicine and the wider health and care system. Deliver large-scale transformation while maintaining an unwavering focus on quality, safety and patient experience.
About us With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description Job responsibilities
The Deputy General Manager (DGM) for Acute Medicine is responsible for providing tactical operational leadership across Acute Medicine, ensuring the safe, effective and efficient delivery of services whilst supporting patient flow across the wider Emergency Medicine footprint.
The post holder will lead the operational and business management of Acute Medicine, ensuring high-quality patient care is delivered within the resources available. They will work in partnership with the Clinical Director, Matron and clinical teams to deliver agreed performance standards, service improvements and strategic objectives.
The DGM is accountable for ensuring clear operational pathways are developed, implemented and continually refined to support efficient patient flow within Acute Medicine and across interfaces with the Emergency Department. They will ensure that pathways remain aligned with Trust policies, national guidance, and best practice, removing operational barriers that affect patient experience and performance.
The post holder will lead the development of robust operational systems that provide effective oversight during both normal working hours and out-of-hours periods, ensuring resilient escalation processes, clear operational ownership and timely decision-making.
Person Specification
Education and qualifications: Essential
Education to degree level within a relevant area e.g. management degree, clinical degree or equivalent experience. Post graduate management qualification or in the process of studying for.
Desirable
Further relevant qualification
Knowledge Essential
Strong understanding of the health and care sector including operational management. Comprehensive knowledge of national Urgent and Emergency Care (UEC) standards, KPIs and performance improvement methodologies. Complaint Handling Budget control
Desirable
Experience of both primary and secondary care organisations. Project management skills. Prior experience of working across two or more organisational boundaries.
Experience Essential
Previous NHS experience. Experience operating at a senior organisational level. Experience of using numerical analysis in problem solving. Experience of budgetary Management. Experience of producing business Cases Comprehensive knowledge of national Urgent and Emergency Care (UEC) standards, KPIs and performance improvement methodologies. Demonstrable operational management experience, with experience managing large groups of staff.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West Hertfordshire Teaching Hospitals NHS Trust
Address Watford General Hospital
Watford General Hospital
watford
WD18 0HB
United Kingdom
Employer's website http://www.westhertshospitals.nhs.uk (Opens in a new tab)