About this role
Job summary
An exciting opportunity has arisen for a full-time Health Care Administrator to join our friendly, supportive, forward-thinking Reception Team.
Main duties of the job
The successful candidate will be expected to have a professional approach to reception and administration duties, you will be a vital addition to the smooth running of the practice. You will be at the forefront of the practice, being the first point of contact for patients and visitors. Hours of work will be between 8am 6pm over Monday to Friday and the occasional Saturdays.
About us
Stirchley Medical Practice is based in South East Telford, and serves a population of approximately 25000. We work over 2 sites. We have a large primary care team. We value the importance of the team working, and are a supportive practice, encouraging all our staff to partake in regular breaks/ social events etc.
Job description Job responsibilities
Greet and assist patients and health care professionals in a friendly, and empathetic manner.
Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries.
Book, cancel, and reschedule appointments efficiently using the clinical system.
Care Navigate patients to the right appointment at the right time.
Maintain patient confidentiality at all times.
Provide accurate and relevant information.
Encourage patients to use the online booking system to book appointments and make medication requests
Respond to the needs of clinicians during surgery
Liaise with other health care professionals
Person Specification
Qualifications Essential
General Practice experience is preferred. Knowledge of Emis clinical systems.
Skills Essential
Excellent communication skills. Able to work as part of a team, independently & be flexible.
Desirable
Moderate IT skills
Knowledge Desirable
Knowledge of Anima, Accurx & eRS referral systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stirchley Medical Practice
Address Sandino Road
Stirchley
Telford
Shropshire
TF3 1FB
United Kingdom
Employer's website https://www.stirchleymedicalpractice.co.uk/ (Opens in a new tab)