About this role
Job summary
We are recruiting for a Ward Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be responsible for providing a patient orientated reception service and clerical support to the clinical team in the Ambulatory Care department. You will be expected to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and ifit this would be very much desirable although full training will be provided to successful candidates on induction.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Meeting and greeting patients and visitors to the department, booking the patients into the department on the Trust's patient system,.
Answering telephone calls dealing with queries in a polite and professional manner.
Escalating any issues to a senior member of the team when required, requesting and filing medical records and working collaboratively with the team to ensure the smooth running of the department.
To prioritise own workload using initiative, whilst dealing with frequent interruptions.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role
Person Specification
Qualifications/Training Essential
General Education GCSE Level or equivalent (Grade A-C)
Desirable
IT Skills
Knowledge Essential
Experience in dealing with patients/customers Knowledge of Microsoft Office Systems
Desirable
Knowledge of NHS national targets and key performance indicators
Skills Essential
Motivation and initiative to work independently and within a team Organisational skills, managing a demanding work load, prioritising tasks Excellent written & verbal communication skills Accuracy and Attention to Detail Evidence of problem solving and resolving issues as they arise Confidentiality / data protection
Previous Experience Essential
Customer / Patient Care Relevant clerical or admin background
Desirable
Working in a Health Care Setting Working within a multi-disciplinary team
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Willingness to train and be trained Committed to personal/professional development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address New QEII Hospital
Howlands
Welwyn Garden City
AL7 4HQ
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)