About this role
Job summary
As a receptionist you will be the first port of call for the practice and first impressions count. It is important that our patients get the the best patient experience when contacting or visiting the practice.
The hours we are looking for are 30 hours per week as below:
Monday 8am - 6pm
Tuesday 8am - 4pm
Wednesday 8am - 5pm
Thursday 7.45am - 12 Noon
Friday 1.45pm - 6.15pm
Main duties of the job
Meeting and greeting patients on reception and helping with the enquiries. Booking of appointments and managing the appointment system. Answering the phones, assisting our patients with requests and sign posting them to the most appropriate service.
Admin duties which require attention to detail and accuracy.
Maintaining patient confidentiality and accurate record keeping.
Admin tasks such as scanning on clinical documents, filing, word processing, handling test results, writing emails, taking messages for your team.
Adhering to practice policies and procedures
About us
We are strong, supportive friendly team of clinicians and admin staff who work across our three sites ensuring that we give our patients the best patient experience.
Job description Job responsibilities
In brief this includes:
* Answering the telephone and dealing with patients queries
* Booking and arriving patients in for their appointments with healthcare professionals
* Unlocking and preparing clinical rooms and ensuring they are stocked
* Support the day to day running of the practice in general
* Deal with people wishing to register with the practice
* Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date
* Deal with medication requests and prescriptions
Person Specification
Qualifications Essential
Essential criteria * Educated to GCSE, O Level or equivalent in English and Maths
Desirable
Desirable criteria * ECDL Qualification
Experience Essential
* Good standard of English both written and verbally * Good level of typing skills * Computer literate in the use of Microsoft Office packages * Experience of working in a multi-disciplinary team * Demonstrable commitment to professional development
Desirable
* RSA 3 Typing * Experience of clinical system, Systm One * NHS Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hollygreen Practice
Address Goldthorpe Green
Goldthorpe
Rotherham
South Yorkshire
S63 9EH
United Kingdom
Employer's website https://www.hollygreenpractice.nhs.uk/ (Opens in a new tab)