About this role
Job summary
Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries
Support patients and help them to manage their needs and to access support.
Reception cover to answer telephone and book appointments
Main duties of the job
Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries
Support patients and help them to manage their needs and to access support.
Reception cover to answer telephone and book appointments
About us
Busy and high pressured job with good support from experienced Team members
5 weeks annual leave + birthday leave
Morning coffee breaks
Job description Job responsibilities
Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries Support patients and help them to manage their needs and to access support.
ocument patient symptms in their medical record.
Report on pathology results.
Sign post patients to appropriate services as agreed by the Practice.
Receive specimens from patients
Open and distribute incoming post
Reception cover to answer telephone and book appointments
Administration Tasks as needed to include the processing of electronic incoming documents
Keep specimen pot drawer stocked
Keep information leaflet drawer stocked
Clear filing drawers for shredding
Clean touch screen
Refill hand gel bottle Cover for Annual Leave and Sickness.
Any other duty appropriate to the role as requested by the Reception Manager/Practice Manager
Person Specification
Qualifications Essential
Friendly and welcoming Pleasant and articulate Smart in appearance Educated to GCE/GCSE standard in core subjects Good Level of IT Competency Good telephone and face to face communication skills Good time management skills Able to work and keep calm under pressure An understanding of the need for strict confidentiality Able to work as part of a team Able to work without direct supervision Able to be flexible and work at desired times especially during busy periods
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alma Road Surgery
Address Alma Road Surgery
Alma Road
Romsey
Hampshire
SO51 8ED
United Kingdom
Employer's website https://www.almaroad.nhs.uk/ (Opens in a new tab)