About this role
Job summary
This post is for internal candidates to Shropshire Community Health NHS Trust and The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
To provide a high-quality reception and administration service, appropriate to that expected in a primary dental care practice across all Community Dental Service (CDS) sites.
Main duties of the job
Main duties of the job
To act as a first and central point of contact for all enquiries to the site, answering queries and providing accurate information, advice and sign posting to individuals both in person and on the telephone. To use the electronic patient record system, for booking appointments which includes making bookings for clinics at other CDS locations. To deal face to face with dental emergencies, patients experiencing dental access difficulties and patients with special needs. To collect any NHS charges and fees along with banking of money collected and completion of documentation to comply with standing financial instructions.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
This job does not meet the skill level requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Person Specification
Training & Qualifications Essential
Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience Good standard of education. Experience in providing a high-quality reception service
Experience Essential
Experience of dealing with a wide range of people (public/staff) Experience of using routine administrative procedures.
Knowldedge and Skills Essential
Excellent interpersonal and communication skills Good organisational skills; self-starter and able to use initiative appropriately with only limited supervision. Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service. Computer literate
Other Essential
Able to meet the travel requirement of the post.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Shropshire Community Health NHS Trust
Address Oswestry Community Dental
Thomas Savin Rd
Oswestry
SY11 1GA
United Kingdom
Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)