About this role
Job summary
A high profile, accessible and responsive capacity manager with responsibility for ensuring effective and efficient patient flow though the hospital pathway. Responsible for escalation of issues with patient flow and capacity within own area and ability to support the implementation of decisions taken by the Senior Medical and Nursing Teams, to ensure agreed standards, objectives and targets are met.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
To collate information relating to patient flow and allocate patients requiring admission, consulting with the management teams in a timely fashion. Ensuring correct priority is given to patients whilst balancing emergency and elective pressures.
To provide assistance to Ward staff in planning for and carrying out patient discharges. Work collaboratively with outside organisations and cross departmentally, to support patient care pathways including repatriation management and escalation.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Attend Daily huddles, focus boards and Site Meetings, to represent the area and to give formal updates on the bed position, any escalations regarding patient flow and to communicate out plans in place to remedy such escalations following liaison with the appropriate teams To act as a resource for staff, advising and directing/supervising on capacity management within the group. Direct the allocation of patients to Medical beds in line with Trust policy, procedures and guidelines To support the Administrative Management Team with the supervision of administrative tasks within the admin teams (administrators/receptionist/ward clerks) within medicine and to lead on tasks delegated, as appropriate and when required. Help with the development of standard work in line with UHCWi methodology. Responsible for identifying clinical and non-clinical issues. Will enlist the clinical expertise and specialised technical and/or practical skills of the medical and nursing teams, to ensure optimum patient management. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available. Support patients, carers and others during difficult situations arising in the clinical area, e.g Support in the cancelation of patients both on the day and in advance when necessary. Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available Responsible for the production of reports and data as requirement by the management team.
For further details please see the attached job description.
Person Specification
Qualifications Essential
oEducated to Degree level or have obtained the equivalent experience of responsibilities listed within the job description oEvidence of Continuous Professional Development
Desirable
oFurther qualification or certificates from a healthcare or business management course
Experience Essential
oExperience of producing and interpreting information and data which can at times be sensitive or complex oExperience of working autonomously as well as working within multidisciplinary teams or cross-team working oExperience of Team leadership or supervision oExperience of conflict management oExperience of problem solving
Desirable
oExperience of working within an acute Hospital setting oExperience of hospital information systems
Knowledge Essential
oKnowledge of national standards and KPI's that will inform practice oAn understanding of current issues relating to the NHS and patient flow oKnowledge of the Data Protection Act 1988
Desirable
oKnowledge and understanding of the NHS governance agenda, in particular CQC registration and compliance as well as assurance processes such as GIRFT, CQUIN, etc.
Skills Essential
oExcellent analytical and numeracy skills oExcellent organisational skills oExcellent level of verbal and written communication oAbility to concentrate for long periods of time oExcellent attention to detail oAbility to negotiate, influence and liaise effectively with staff at all levels and across disciplines oWell developed IT skills oAble to use initiative and make decisions oAbility to analyse problems and implement effective and appropriate solutions oStrong leadership skills oAbility to deal with complex and difficult situations oTime management skills, with the ability to work to tight deadlines for multiple tasks
Desirable
oCustomer Care skills
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)