About this role
Job summary
We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, by phone and face to face. As a GP Receptionist/Care Co-ordinator you will arrange appointments, answers queries, input data and signpost people to the appropriate services in our busy GP Surgery. Working closely with the GP team, you will ensure that everyone who contacts us receives the appropriate care.
We use TPP SystmOne and will provide training on this software.
This is a part-time post of approximately 28 hours a week. Normal working hours will be between 8am and 6.30pm, with one afternoon extending to 8pm once per month.
If you want to chat about the role informally before applying, please call Mark Bennett, Joanna Antemes or Alison Shenton on 01756 799811.
Main duties of the job
Welcoming patients to the surgeryBooking appointmentsAnswering queriesWorking with the duty doctor to identify the appropriate treatment for patientsGathering information for the Duty DoctorSignposting patients to services and other organisationsEntering information onto patient recordsPrinting letters and formsTaking messages
About us
Dyneley House Surgery is a CQC Outstanding rated GP surgery in the vibrant market town of Skipton on the edge of the Yorkshire Dales.
We are committed to providing an excellent service to our 15,500 patients. The working environment is busy and varied and the team is friendly and supportive.
Job description Job responsibilities
Greeting patients and visitors to the Practice, providing a high standard of customer serviceAnswering telephone calls, ensuring calls are documented and directed appropriatelyGathering information from patients to pass on to the Duty DoctorBooking, amending and cancelling patient appointmentsSignposting patients to the most suitable services including self-care and patient education events offered by the PracticeEnsuring patient records are maintained on SystmOneDealing with queries and concerns raised by patientsWorking collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice
Person Specification
Qualifications Essential
GCSE grade A-C in English Language and Maths (or equivalent)
Desirable
Qualification in Health & Social Care Qualification in Customer Service
Experience Essential
Experience of providing excellent customer service Experience of using Microsoft word & excel
Desirable
Experience of working in a GP Practice or Hospital Experience of using TPP SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dyneley House Surgery
Address Dyneley House Surgery
Newmarket Street
Skipton
North Yorkshire
BD23 2HZ
United Kingdom
Employer's website https://www.dyneleyhousesurgery.co.uk/ (Opens in a new tab)