About this role
Job summary
Do you want to join a thriving practice in Lincoln who has recently moved to new purpose built premises.
Then look no further!
Main duties of the job
You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
About us
We are a friendly practice committed to providing the best possible care for our 7500 patients. Our team consists of 4 GP's 1 Experienced ACP, a Practice Nurse, Nursing Associate and 2 HCA's, along with our Practice Manager and Administrative Team.
We work as a team with an informal, friendly atmosphere, sharing the workload and helping to keep each other sane in these trying times. A sense of humour is desirable (but not essential).
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the administration manager/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers re-stock consulting rooms as required Providing clerical assistance including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications Essential
GCSE grade C or above In English and Maths or equivalent
Experience Essential
Ability to work as part of a team
Desirable
Previous experience of working in a GP Practice.
Skills Essential
Flexibility Ability to work weekends and evenings if needed Multi-tasker Excellent communication Skills Computer Literate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Glebe Park Surgery
Address Glebe Park Medical Practice
Outer Circle Road
Lincoln
LN2 4WA
United Kingdom
Employer's website https://glebeparksurgery.co.uk/ (Opens in a new tab)