About this role
Description
Long-Lewis of Prattville is looking for a Pick-Up & Delivery Coordinator / Service Cashier to join our team! In this position, you'll be an essential part of our Service Department, providing outstanding customer service while coordinating vehicle pick-up and delivery appointments, processing payments, scheduling service visits, and supporting the day-to-day operations of the service drive. If you're organized, dependable, and enjoy working with both customers and a team in a fast-paced environment, we'd love to hear from you.
About the Role:
The Pick-Up & Delivery Coordinator / Service Cashier serves as a key point of contact for our service customers. This role is responsible for coordinating daily vehicle pick-up and delivery logistics, communicating with customers throughout the service process, processing repair payments, maintaining accurate records, and working closely with service advisors, drivers, and management to ensure every customer has a seamless service experience.
What You'll Do:
• Coordinate daily schedules for multiple pick-up and delivery drivers.
• Schedule service appointments and confirm appointment details with customers.
• Communicate with customers by phone, text, and email regarding appointments, vehicle status, and scheduling updates.
• Utilize dealership scheduling software to manage appointments and logistics.
• Respond promptly to scheduling changes, delays, and customer inquiries.
• Process payments for completed service work, including cash, credit card, and check transactions.
• Generate invoices and accurately document charges for completed services.
• Maintain customer records and update dealership software systems as needed.
• Assist with administrative duties, including filing paperwork and maintaining an organized work area.
• Collaborate with service advisors, drivers, and management to ensure an exceptional customer experience.
• Uphold company policies regarding cash handling, customer privacy, and dealership procedures.
• Provide friendly, professional customer service while addressing customer questions and concerns.
What We're Looking For:
• High school diploma or GED required.
• Previous customer service experience required; cash handling experience preferred.
• Valid driver's license with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency with basic computer applications and scheduling software.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to work independently with minimal supervision.
• Availability to work flexible hours, including weekends and holidays as needed.
Why Join Long-Lewis?
• Comprehensive benefits package
• Supportive, team-oriented work environment
• Opportunities for growth and advancement within the company
If you're looking for a rewarding opportunity where you can make a difference in the customer experience while supporting a busy Service Department, apply today to join the team at Long-Lewis of Prattville!