About this role
• Ensure full implementation and adherence to all safety, security and environmental policies throughout the station
• Enforce company policies and procedures in alignment with customer and regulatory expectations
• Maintain current and accurate customer airline manuals - both physical and digital - in accordance with regulatory and operational standards
• Communicate updates to manuals, procedures, and compliance requirements to operational personnel promptly and accurately
• Identify and report deficiencies in materials, documents, or processes that may affect the safety of personnel, aircraft, property, or station security
• Recommend process improvements that enhance safety, security, efficiency, or compliance
• Coordinate with HR and station leadership to ensure compliance with all federal, state, and company documentation and regulatory requirements
Training Administration
• Plan, schedule, and coordinate all operational training activities to support station needs and maintain consistent performance standards
• Implement local and customer-specific training procedures as required
• Identify training gaps and develop, deliver, or coordinate targeted training programs and materials
• Maintain accurate, organized, and confidential training records in accordance with company standards and audit requirements
Administrative and Operational Support
• Prepare and maintain reports, ensuring timely submission of weekly updates and compliance documents
• Must be able to assist in Menzies SMART and OAL audits
• Assist with administrative functions, time and attendance tracking, and other duties as assigned
Minimum Qualifications
• Advanced computer literacy with proficiency in standard Office software and digital systems
• Valid U.S. driver's license with a clean driving record
• Ability to pass pre-employment drug screening, background checks, and all required security clearances
• Ability to read, write, and communicate effectively in English
• Ability to lift up to 70 lbs repetitively and work in various weather conditions
• Must pass FBI background investigation and qualify for a U.S. Customs Seal
• Ability and willingness to work flexible schedules, including weekends, nights, and holidays
• A minimum of six (6) months' experience working at an airport, with an airline or as an Operations Agent
• Prior Ramp experience is a plus
• Demonstrated ability to remain calm and effective under pressure
• Strong verbal, written, and interpersonal communication skills
• Must have reliable transportation
Knowledge, Skills and Abilities
• Ability to learn new information quickly and apply it effectively
• Ability to interpret, understand, and carry out written and verbal instructions with attention to detail
• Strong interpersonal skills and ability to develop effective working relationships at all levels
• Ability to work both independently and collaboratively within a team environment
• Executes tasks thoroughly and accurately
• Demonstrates the ability to motivate and guide team members