About this role
Responsibilities but not limited to:
• Maintain and update product listings, ensuring accurate descriptions, images, and pricing.
• Assist in data entry tasks related to order processing, inventory management, and customer support.
• Support the implementation of new tools, systems, and procedures to enhance efficiency.
• Coordinate with warehouse and logistics teams to ensure timely and accurate order deliveries.
• Monitor order status and resolve issues related to shipping, returns, and exchanges.
• Update inventory records and coordinate with the purchasing team to replenish stock as needed.
• Identify and report discrepancies in inventory counts and work with the team to resolve them.
• Support promotional activities and campaigns.
• Collaborate with the Business Success team to troubleshoot and resolve technical issues related to the e-commerce platform.
• Coordinate with other departments to ensure alignment and smooth execution of e-commerce operations.
• Assist in identifying opportunities to streamline and improve operational processes.
Qualifications / Skills:
• Bachelor's degree preferred (not required)
• Understanding of order and shipping processes
• Knowledge of customer service best practices
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• At least 4-5 years of relevant CS/e-commerce experience preferred
• Experience with CRM software preferred
• Customer-first mindset, comfortable handling shipping/return issues
Benefits:
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours: 8:30 AM - 5:30 PM, Mon-Fri
Salary Range: $56,500 - 86,600