About this role
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Is responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log. Shall observe and report any observed violations of the companies' policies and procedures to the Poker Management staff. Monitor, witness, and verify all Table fills/credit requests. Monitor, witness, and verify cash and chip transactions between dealers and patrons and ensure they are of the highest integrity. Monitor all unusual activity between Poker Personnel and patrons for collusion and relay such information to Poker Management staff. Communicate all suspicious play and activity of all patrons who are participating in defrauding DCR promptly. Assist in identification and notification of individuals that are causing a disturbance to the Security Department and Poker Management. Attending all games protection, education, and other company directed training when it is deemed necessary by management. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always, while maintaining a professional work environment with all internal and external customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Attending all necessary training meetings. Assist in other projects, as directed. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. Always act as a role model and always presents oneself as a credit to Downstream Casino Resort and the Poker Department. QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be at least 18 years old or older upon employment. High school diploma or equivalent required. Candidate shall preferably have at least two (2) years' experience as a full-time Floor Supervisor, or Dual Rate Floor Supervisor, or a combination of both. The Candidate shall preferably have at least three (3) years' experience in all games offered at DCR. . Must possess excellent communication skills. Must deal effectively and interact well with all Guests and Employees. Must have effective communication skills when dealing with other departments as it pertains to the Poker Department. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards. Must be able to obtain and maintain a valid gaming license. Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues. Employment is contingent upon a favorable outcome of a background investigation and drug screening. Physical Requirements and Work Environment Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to stand for extended periods, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, in all situations. Physically mobile. Respond to visual and oral cues. Able to work in a fast-paced stressful environment. Able to lift up to 25 pounds and carry up to 15 pounds. Able to bend, reach, twist, and grip items while working at assigned table. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees. Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.