About this role
This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.
As a Concord Leader you will be responsible to:
· Inspire greatness in your team.
· Encourage and support team members to reach their full potential.
· Create a work environment that is a Great Place to Work for all.
· Lead with integrity, transparency, respect, and professionalism.
· Care for your team and their families.
Responsibilities: • Ensures that all brand standards are being maintained in each area of the property • Oversees the operation of all hotel property departments • Maintains current licenses and permits as prescribed by local, state, and federal agencies • Provides a safe working environment in compliance with OSHA/MSDS • Ensures compliance with all corporate accounting procedures • Covers front desk shifts as needed • Ensures each department has accurate and complete inventory and all supplies are maintained • Assists and approves department managers' scheduling against guest and hours/occupied room goals • Assists team supervisors and managers with constructive coaching and counseling • Focused on guest satisfaction scores and strategies for improvement • Provides excellent customer service by being readily available/approachable for all guests • Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
Qualifications: • Minimum 3–5 years of hospitality management experience, preferably in a hotel environment • Strong leadership and team development skills • Excellent communication, interpersonal, and organizational abilities • Proven track record in guest satisfaction and employee engagement • Knowledge of hotel operations, budgets, and financial reporting • Ability to work flexible hours, including nights, weekends, and holidays
Benefits (Full-Time Associates Only)
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities