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Customer Success Analyst (split shift 3 pm - 11 pm) @ CAR

Ligonier, INOnsiteFull-time
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About this role

WE OFFER A COMPETITIVE WAGE:

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus

• Paid life insurance/short term/long term disability

• 401K

• 2 weeks' vacation

• Branded work attire/steel toes/prescription safety glasses

• Tuition Reimbursement

• Safety Driven Culture

ESSENTIAL JOB FUNCTIONS • Develop and maintain solid customer relationships for assigned accounts • Function as a liaison between our customers and Carlex plant management • Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone • Manage and prepare documents for incoming and outgoing shipments • Work closely with production, shipping, receiving and management team to ensure successful adherence to customers' requirements • Coordinate transportation with assigned Logistic companies • React appropriately and in a timely manner to all customer & material issues • Provide internal support to the Materials group as required • Cross train with other analysts on the team • Assist in the launch and set up of new parts for respective customers • Assist in maintaining rack inventory • Set up expedite service when issues arise with transportation delays or material losses • Monitor EDI order and resolve potential disruptions to scheduled customer shipments • Assist with optimizing shipment management

KEY COMPETENCIES • Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project • Self-directed & results oriented • Strong technical background in distribution and Logistics • Hands-on approach to problem solving and analysis • Excellent Analytical Skills • Clear and systematic thinking with the ability to execute • Able to manage, prioritize, and execute competing, timesensitive duties • Ability to manage & order material & supplies from outside sources as required • Ability to access customer websites/portals • Knowledge of inventory control systems • Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust

REQUIREMENTS Education: • High School Diploma or equivalent required and 4+ years of equivalent experience • Bachelor's Degree in Business preferred Years of Experience: • 4+ years of experience as a Customer Liaison or Service Analyst • Tier 1 Automotive experience preferred Other Requirements: • Work beyond the traditional 40 hours per week may be required as work load or projects dictate, including weekends and holidays

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