About this role
Technical Analyst
Company Overview
ONE.io was founded in 2017 as an OTC digital asset trading desk, serving high-net-worth individuals, corporates, and institutional clients globally. Recognising that our clients – generally in sectors underserved by the traditional banking system – were facing tremendous difficulty in the movement of fiat funds, we undertook to resolve this industry pain point by shifting our focus toward the provision of payment services. We subsequently acquired our PI licence from the FCA in 2020, and launched our proprietary payments platform in 2021.
Today we provide a unified end-to-end financial services solution for corporate clients through our core propositions - ONE.io Connect (Payments Platform), ONE.io Fusion (OTC Crypto Trading and Crypto Gateway). We leverage a strong network of banking partners and regulatory licenses to serve clients effectively on a global scale.
Through a single onboarding journey with us, clients get access to a full suite of products and services, including named IBANs in multiple fiat currencies, foreign exchange, and access to payment rails including SWIFT, SEPA, Faster Payments and CHAPS.
The ONE.io Group is very culture-driven and employees live by our values which include:
• Ingenuity: Constantly improving with creativity and confidence
• Integrity: Brave and tenacious in pursuit of equality
• Unity: A team empowered by shared beliefs and commitment
• Dedication: Intuitive to our customers needs and accountable for our actions
Role Overview
We are looking for a proactive and driven Technical Analyst to join the team to primarily support our ONE Financial Platform. This individual will have a thirst for understanding systems, understand and protect the integrity of information, and have some academic or professional background in technical and/or quantitative fields, ideally finance.
You will be a key part of the team bringing technical expertise to complement initiatives and processes to grow the business. One key area will be around the automation and integration of services to ensure we optimise the business and its operation.
We are looking to collaborate across the business and ensure that we operate as ONE team and the technical analyst will be key to bridging the team and also providing additional knowledge and expertise to the operational teams as required.
Key Responsibilities
• Design, development, testing, implementation, and support of systems and solutions with a focus on integration and automation.
• Onboarding and support of ONE API customers.
• Identify, triage and ticket issues and improvements of the ONE Financial Platform.
• Perform quantitative analysis of transactional data for troubleshooting and reporting.
• Supporting the service desk team as an escalation point.
• Responding to production incidents.
Skills and Experience
• The ability to critically analyse technical systems.
• Ability to work on your own initiative or as part of a team.
• Proven experience operating business analysis, with good understanding of technical projects and business rules.
• Having a deep understanding of business and technology requirements.
• Excellent communication skills - able to communicate effectively with both technical and non-technical colleagues and stakeholders.
• AWS knowledge is desirable.
• Strong API experience (preferably with a development background)
• SQL, Csharp, TS, JS, Grafana experience is valued, but not required
What you’ll get in return:
• Vitality Health Insurance
• Enhanced Parental Leave
• Perks at Work Reward Platform
• Unlimited paid holiday
• Continuous learning and development opportunities
• Flexible working
• Competitive remuneration
• An amazing team with strong values of: Trust, Teamwork, Continuous Improvement and Customer Satisfaction
• And more…
ONE prides itself on being an equal opportunities employer. We will always hire people based on merit and will never discriminate against someone based on gender, race, religion, or background.
Unfortunately, we cannot offer sponsorship at present, this is a UK based role.