About this role
Banking Operations Officer (Fluent in English) Hold an EU Passport
Location: Malta
Overview:
The Banking Operations Officer will form part of the Operations team, supporting and independently managing day-to-day activities across the Bank's lending, corporate and retail deposit products, with a focus on client onboarding, due diligence, documentation, customer servicing and operational controls.
The role is suited to an individual with working experience in banking or financial services who is ready to take broader ownership. The Officer will manage standard cases from start to finish, apply judgement within agreed procedures, prioritise workload and recognise when a matter requires escalation or specialist review.
The position also provides the opportunity to work closely with senior stakeholders and cross-functional teams across the bank, including Sales, Payments, Compliance, and Technology, contributing to strategic initiatives and gaining broad exposure to the bank’s operations and business priorities.
As capability develops, the Officer will take ownership of increasingly complex cases, projects, process and system improvements, reporting activities, and cross-functional initiatives. The role will also provide opportunities to support and mentor colleagues, contribute to team development, and progress towards broader senior or specialist responsibilities.
Role & Responsibilities:
Client Onboarding & Due Diligence:
• Manage the collection, verification and allocation of documentation for credit applications, file reviews and KYB cases, whilst ensuring that files are complete and accurate.
• Perform customer due diligence (CDD) checks and escalate any red flags or suspicious activity in line with internal procedures and AML regulations.
• Liaise directly with Compliance, the MLRO, Product Managers and other stakeholders to resolve onboarding queries, document gaps and outstanding actions in a timely manner.
• Set up and maintain customer records in core banking systems, ensuring data quality, accurate status tracking and a clear audit trail throughout the customer lifecycle.
Retail Deposits & Product Operation
• Manage day-to-day operational activities for the Bank's retail deposit products, including application support, customer queries, account maintenance, product servicing and lifecycle events.
• Track and validate product-level data for management information and analysis, including applications, volumes, funding, costs, trends and operational performance.
• Identify recurring operational issues, control gaps or inefficiencies and recommend practical improvements to processes, customer experience and cost effectiveness.
• Support product changes, customer communications and marketing-related operational activities, coordinating with relevant teams to ensure accurate and timely delivery.
Documentation, Controls & Internal Coordination
• Maintain accurate, organised and audit-ready records in line with internal retention, confidentiality and control requirements.
• Draft, review and update standard operating procedures, working instructions and other operational documentation, reflecting agreed processes and controls.
• Ensure adherence to regulatory obligations, internal policies and procedures, support internal reviews and audits, and follow agreed actions through to completion.
Other Responsibilities:
• Participate in operational projects, process reviews, system enhancements and user testing, taking ownership of assigned actions and providing operational input.
• Build knowledge across multiple products and operational areas and progressively take responsibility for more complex cases, exceptions and delegated activities.
• Share knowledge and support newer or less experienced colleagues where appropriate, while developing towards senior, specialist or broader operational responsibilities.
Skills & Experience:
• Minimum Ordinary Level education; Advanced Level or equivalent preferred. A relevant qualification in banking, financial services, business or compliance would be an asset;
• At least 2 years' relevant experience in banking or financial services, preferably in operations, onboarding, KYC/CDD/KYB, customer servicing or product support;
• Good working knowledge of CDD/KYC, KYB and AML/CFT principles, with the ability to identify inconsistencies, unusual activity and higher-risk matters;
• Strong written and spoken English, with confident communication skills and the ability to liaise effectively with customers and internal stakeholders;
• Strong organisation and time-management skills, with the ability to prioritise competing tasks, meet deadlines and take ownership of follow-ups;
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel, and confidence using banking, case-management or operational systems;
• Good attention to detail, with a proactive and responsible approach to quality, controls, deadlines and confidentiality.
• Good analytical and problem-solving skills, with the ability to identify issues and work towards appropriate solutions.
• Collaborative and adaptable approach, with a willingness to share knowledge, support colleagues and take on new responsibilities as experience develops.
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For More Information - Visit Us At www.bankdimare.com Excellent Salary + Benefits + Bonus