About this role
Education: Other trades certificate or diploma. or equivalent experience. Work setting: Industrial plant. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Answer clients' inquiries and provide information. Computer and technology knowledge: Syspro. MS Excel. MS Outlook. MS Word. MS PowerPoint. Word processing software. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Team player. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Do you have experience working in this field?. Experience: 1 year to less than 2 years. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Life insurance. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available.