About this role
Role Description
As an Engagement Manager, you will play a paramount part in landing and delivering key technical and selling insights into the field of Managed Services. Specific responsibilities include:
Exceptional understanding of large-scale Managed Services deployments; including Structured Cabling, LAN/WLAN, Unified Communications, site refreshes, and new site buildouts. Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts. Experience driving scoping discussions for maximum customer impact and understanding. Experience in removing sales and technology blockers in a matrix organization. Deep understanding of the deployment process from both a technical and business perspective. Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote. Prepared to fully explain or present our pricing in a formal setting while highlighting the different value adds of WWT. Work with WWT Account Managers, Consulting Systems Engineer, Solutions Architects, and specialized teams as required. Understand and be able to estimate time, materials and travel required to support scaled deployments for wired and wireless solutions. Understand the underlying components that are prerequisites to supporting the customer’s business objectives. Estimate/confirm one-time or recurring costs of collaboration/managed services and consolidate those costs into customer proposals and presentations.
Qualifications
Minimum of 10 years of experience in sales/technical-sales to enterprise level customers. Success in managing technical resources in complex selling processes. Managing, designing, implementing and/or supporting large multi-site deployments. Experience in driving successful customer engagements. Deep working knowledge of Enterprise deployment planning and migration scenarios. Strong Presentation Skills. Deep knowledge of budgeting and P&L mechanics. Experience in reviewing and writing contracts and legal processes. Excellent writing skills with the ability to clearly document scope objectives, deliverables, and milestones of a services engagement. Ability to quickly show expertise and build trust with the WWT Account Team and the Customer. Comfortable representing WWT at the highest levels within Fortune 500 companies. Able to lead internal status updates and represent opportunities to an internal review board.
Requirements
Relationship building is crucial to this role; WWT sells based on Value, not price. Must be able to lead internal status updates. Must be able to represent the opportunity to an internal review board and explain the proposal.
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.