About this role
Position Overview The primary responsibility of the Fountain Worker - Food Hall is to create an extraordinary experience by providing guests with prompt service, quality food, beverages and other products, and maintaining a clean and comfortable environment. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
• Welcome guests with a friendly and welcoming demeanor, providing prompt and memorable service. • Take food & beverage orders, answer questions, give recommendations, and serve orders to guests, while ensuring all guest needs are met. • Skillfully prepare and serve a variety of espresso, coffee, non-alcoholic beverages, alcoholic beverages, and food items. • Ensure consistent quality in drink and food preparation, following established recipes, procedures, and presentation standards. • Follows health, safety, and sanitation guidelines for all products. • Accurately process and fulfill guest orders, while acknowledging special requests and dietary restrictions and proactively communicating any requests with fellow Team Members to ensure accuracy of order. • Handle cash transactions, process payments, organize orders, and effective use of the Point-of-Sale (POS) system. • Maintain excellent cash handling skills, providing accurate change to guests, and a balanced cash drawer at all times, in accordance with Venetian cash handling policies. • Maintain a calm demeanor during periods of high volume or special events to keep restaurants operating to standard and setting a positive example for all Team Members. • Effective and elevated communication skills to convey all required information to guests, fellow Team Members, business partners, and leadership. • Ensure all areas are kept clean & maintain a clean and organized workspace.
Additional Duties & Responsibilities
• Possess detailed food and menu knowledge. • Possess cocktail, liquor, beer, and wine knowledge. • Maintain proper hygiene and a presentable uniform and appearance, in accordance with Venetian appearance policies. • Comply with policies and procedures of the department to complete service satisfactorily. • Proper performance requires physical and mental dexterity in order to accomplish tasks associated with the completion of the service. • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed. • Acts with integrity, honesty, and knowledge that promote culture and values of The Venetian and all Partner restaurants. • Assists with new Team Member’s training by demonstrating all values and policies & procedures required by The Venetian and all Partner Restaurants • Follows all policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
• 21 years of age. • Proof of authorization/eligibility to work in the United States. • High School diploma or equivalent. • Ability to communicate clearly and effectively in English, both in spoken and written form. • Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card or any other certification or license, as required by law or policy.
Minimum Qualifications
• Must possess a positive, warm, and welcoming demeanor. • Minimum of 1 year of recent cash handling experience. • Minimum of 1 year of recent food server, cashier, fountain worker or barista experience in a luxury environment or similar setting. • Working knowledge of equipment to include, but not limited to beer drafts, coffee/espresso makers and various kitchen equipment. • Perform basic math skills addition, subtraction, division and multiplication. • Excellent guest service skills. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements Must be able to
• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access all areas of the property and drive areas with or without reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, stand, push, stretch, bend, reach and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.