About this role
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a:
Master Data Specialist
Be part of the movement - and play your part.
For our Master Data team we are looking for someone who enjoys working with customer data, understands operational processes, and knows how accurate data supports logistics, sales, and customer experience.
If you have experience in Master Data, supply chain, logistics operations, customer service, or working with ERP/operational systems, this role will be a great fit.
This is not a Business Analyst or BI position. It is a hands-on, process-driven role with a strong impact on daily operations.
About the role:
As a Master Data Specialist, you will collaborate with local business units and operational teams across the organisation. Your main responsibility will be to create, update, and maintain customer data, ensuring accuracy and smooth data flow across systems.
You will also help improve Master Data processes by identifying gaps, suggesting improvements, and supporting standardisation efforts. Your work will directly influence operational efficiency and customer experience.
What you will do:
Daily operational tasks
Create and update customer accounts across DFDS organisations, including data verification and required checks.
Support bulk updates, data clean-up activities, and categorisation projects.
Process quality & improvements
Monitor how Master Data moves through the organisation and identify areas for improvement.
Suggest changes that increase data accuracy and make processes more efficient.
Represent the Master Data team in cross-functional discussions and ensure standards are followed.
Supporting operations & customer experience
Understand how data quality affects logistics, sales, and customer service.
Investigate issues raised by colleagues, identify root causes, and escalate when needed.
Work with large datasets in Excel using functions such as XLOOKUP, TRIM, LEFT/RIGHT, and others.
Organising your work
Manage tasks through ticketing systems.
Prioritise multiple requests in a fast-paced environment.
Collaborate closely with your team and share knowledge.
Work environment
Hybrid model: 2–3 days per week in our Poznań office.
For new joiners, we recommend spending the first 2–3 weeks in the office for smooth onboarding.
We value teamwork, shared lunches, and regular team-building activities.
Who will succeed in this role
Someone who:
Has experience with customer data, ERP systems, or operational processes.
Has worked in logistics, supply chain, customer service, or Master Data environments.
Is detail-oriented and enjoys structured, process-driven work.
Wants to grow in Master Data and operational process management.
Working at DFDS
Join the movement and grow with us.
What we offer:
Scandinavian work culture: We value equality, teamwork, open communication, and work-life balance.
Central office location: Modern workspace in the GLOBIS building at Rondo Kaponiera, just 10 minutes from Dworzec Główny.
Hybrid work model
Benefits: Private medical care (Luxmed), MyBenefit/Multisport, Multi.life platform
Growth & development: Access to internal training programs, course funding, and internal career opportunities
Engaging company culture: Team social time, weekly office activities, company events, Sport Division, Charity Division and DFDS Music Band
Unique benefit: Free travel on our ships!
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you!