About this role
It's more than a career, it's a calling. WI-SSM Health St. Mary's Hospital - Janesville
Worker Type: Regular
Job Highlights:
SSM Health is seeking an Information Technology Site Support Technician to provide on-site technical support and troubleshooting for end users. If you're passionate about technology, problem-solving, and delivering a white-glove customer experience, we'd love to connect. Apply today and help power the technology that supports exceptional patient care.
Job Summary: Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems.
Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES
• Works under the guidance of the Senior Analyst Technical Support to provide support and participate in project activities. • Responsible for facility IS duties, minor hardware/software configuration and repairs. • Installs, repairs, modifies, maintains and provides technical support for applications, PC operating systems, PC hardware, printers and related peripherals. • Provides operational and administrative support; testing, printing and report distribution, backups, first line support, etc. • Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to appropriate work group. • Performs other duties as assigned.
EDUCATION
• High School diploma/GED or 10 years of work experience
EXPERIENCE
• One year customer service experience
PHYSICAL REQUIREMENTS
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
• None
Department: 9300070099 Facilities Management - SMHMC
Work Shift: Day Shift (United States of America)
Scheduled Weekly Hours: 40
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.