About this role
As a Customer Service Representative you will play a vital role in delivering an exceptional customer experience Driven by our Passion for People you will provide client support via chat assisting with client inquiries troubleshooting and general support Your strong communication skills positive attitude and commitment to client satisfaction will contribute to building lasting relationships with Sephoras customers Responsabilities Respond to client requestsinquiries via chat addressing various topics including product purchases service quality inquiries order status and general client support issues Demonstrate a high standard for quality service ensuring all client interactions meet or exceed customer satisfaction expectations Continuously update your knowledge of Sephoras products procedures and industry trends to provide accurate and current information to clients Collaborate with the quality and training team to meet performance expectations and improve personal skills Main