About this role
Job Requisition ID #
26WD96226
Position Overview
Autodesk is seeking a driven and customer-focused Senior Associate Digital Business Representative (DBR) to independently manage transactional digital sales opportunities and drive KSO attainment. In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You will leverage CRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds. This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager in Kuala Lumpur, Malaysia. There is an expectation to be in the office with frequency.
Responsibilities
Revenue & Pipeline Ownership
Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.)Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively.Achieve quarterly ACV, revenue, pipeline, and new logo goalsIdentify upsell opportunities and apply relevant promotionsConduct structured discovery and effectively handle objectionsMaintain strong pipeline hygiene and accurate forecasting in SalesforceUse CRM dashboards and digital signals to prioritize high-value opportunitiesMonitor and improve in- & outbound-to-close conversion performance Customer Experience & Operational Excellence
Deliver high-quality engagement across phone, email, and chatEnsure SLA adherence and strong response rates +90%Represent Autodesk professionally with a customer-first mindsetFollow internal digital sales processes and proactively flag operational gaps Skills & Competencies
Transactional Closing: Confidently closes digital deals within ACV thresholdsObjection Handling: Applies structured techniques to overcome customer concernsFunnel Awareness: Understands inbound, pipeline, and conversion metricsCRM Analytics: Uses dashboards and data insights to guide prioritization and forecastingProfessional Communication: Clear, persuasive, and consultative across digital channels Collaboration
Partner with Territory, Emerging, Renewals, and Enterprise teams for opportunity handoffsProvide structured feedback to Marketing on campaign effectiveness and lead qualityCoordinate with Digital E-Commerce teams to improve customer pathwaysMaintain accurate CRM documentation to support closed-loop reportingHighlight Automation opportunities Minimum Qualifications
Fluency in English (in combination with Japanese as the role will work closely with our Japanese customers)2+ years of inside sales, SaaS, or technology sales experienceProven ability to meet or exceed sales targetsExperience owning full sales cycle for transactional opportunitiesExperience handling inbound and outbound digital sales motionsFamiliarity with CRM systems and Sales Automation Tools (e.g., Salesforce, HVS, Clari, Gong, Outreach,..)Strong communication and cross-functional collaboration skillsExperience selling across phone, chat, and email channelsFamiliarity with digital buying journeys and ecommerce-assisted sales #LI-JT1
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
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