About this role
Pay range: USD $105,600.00 - $150,000.00 / Year
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
The Digital Retail Integrated and Core Experiences (DICE) organization drives consistent, streamlined digital experiences across Schwab's platforms. Within DICE, the Digital Messaging team owns the platforms and channels that deliver secure, scalable, and reliable messaging to millions of clients and advisors.
The Senior Product Manager, Digital Retail - Digital Messaging Platform and Delivery Channels (individual contributor) leads strategy for the Digital Messaging platform and delivery channels, with a focus on enabling and leveraging data to make informed decisions across the ecosystem. You will partner closely with product, technology, data and analytics, customer experience, and business teams to strengthen measurement, guide investment choices, and evolve scalable messaging capabilities.
Role Summary
The Platform and Delivery Channels Senior Manager defines product direction across the Digital Messaging platform and its delivery channels, including email, SMS, mobile push notifications, web messaging, and mobile app messaging. You will establish clear outcomes and success measures, translate complex information into strategic recommendations, and lead a 12-month roadmap that balances discovery, delivery, platform health, technical feasibility, risk, and scale. You will use analytics, experimentation, and systems thinking to align multiple teams around measurable client and business outcomes.
Key Responsibilities
Define and evolve the strategy and 12-month roadmap for the Digital Messaging platform and delivery channels, aligned to client needs, business priorities, and enterprise objectivesEstablish clear outcomes, OKRs, key performance indicators, and success measures for platform, channel, and journey-level performanceBuild scalable analytics, Tableau reporting, and measurement frameworks that enable data-driven decision-making across the Digital Messaging ecosystemTranslate complex data, client behavior, operational signals, and technical constraints into concise insights, strategic recommendations, and prioritization decisionsLead development of dashboards, automated reporting, and reusable analytics solutions that improve visibility into messaging effectivenessDefine requirements for reporting automation, data quality, reconciliation, and validation in partnership with data and engineering teamsSupport strategy and optimization across email, SMS, mobile push notifications, web messaging, and mobile app messaging, considering both individual channel performance and the end-to-end client journeyLead cross-functional initiatives that align business, technology, data and analytics, risk, operations, and customer experience teams around strategic product outcomesOwn prioritization across new capabilities, channel enhancements, platform modernization, technical debt, defects, resiliency, and platform health initiativesCoordinate dependencies and sequencing across multiple teams; surface risks early and ensure mitigation actions are clear and completedDesign and use experiments, hypotheses, and feedback loops to evaluate solution fit, learn quickly, and inform product directionBalance technical tradeoffs across features and teams, adjusting priorities based on feasibility, architecture, dependencies, and sequencing impactsCreate clear product artifacts and decision documentation, including roadmaps, problem statements, business cases, measurement plans, and executive narrativesBuild durable stakeholder relationships, facilitate complex decisions, and provide clear direction that keeps teams aligned and moving forward in ambiguous situationsMonitor industry, platform, data, and messaging trends and apply relevant insights to product strategy and capability planningEstablish shared AI workflows, standards, and playbooks that increase efficiency while preserving design quality, accessibility, and compliancePartner with Product, Engineering, Risk, and Legal to pilot, evaluate, and responsibly scale AI-enabled capabilitiesCoach and mentor junior team members and peers on how and when to use AI effectively, building fluency, confidence, and ethical judgmentUse AI-supported insights to inform prioritization, experience strategy, and decision making at both team and portfolio levelsCoach peers and junior team members in analytics fluency, product practices, documentation, and outcome-based decision-making What you have
Required Qualifications:
Bachelor's degree or equivalent practical experience8+ years of experience in product management, platform product management, analytics product management, data strategy, or a related disciplineExperience defining product strategy, measurable outcomes, and roadmaps for complex digital platforms or capabilitiesStrong data and analytics fluency, with demonstrated ability to use qualitative and quantitative evidence to make and explain decisionsExperience building or leading scalable analytics, reporting, dashboard, and metrics frameworksExperience leading cross-functional initiatives across business, product, technology, data, operations, risk, and customer experience teamsAbility to synthesize complex information and communicate recommendations, rationale, tradeoffs, progress, and risks to leadership and delivery teamsComfort operating in loosely structured or uncertain situations, adapting the approach while providing clear direction and maintaining momentumSystems thinking across platforms, channels, capabilities, and end-to-end client journeysAbility to balance analytical precision, technical feasibility, risk, and enterprise scaleExperience with agile and lean product practices, including discovery, experimentation, backlog prioritization, dependency management, and outcome measurement Preferred Qualifications:
Experience with Tableau dashboard development and Tableau data modelingExperience with SQL development in Oracle, BigQuery, or comparable environmentsExperience with data analysis, data mining, reporting automation, ETL or data pipeline requirements, data quality and validation, analytics solution design, and metrics framework developmentKnowledge of digital messaging platforms and delivery channels, including email, SMS, mobile push notifications, web messaging, mobile app messaging, or Message Center capabilitiesExperience with journey analytics, experimentation frameworks, omnichannel measurement, or customer engagement platformsExperience in financial services or another regulated environmentFamiliarity with emerging technologies, including responsible use of AI-enabled analytics and automation, to improve insight, efficiency, or scalability In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance