About this role
Role: On-Site Support Engineer Role designation: Technical Support Engineer Location: Ilsfeld, Baden-Württemberg & Frankfurt, Hesse - Germany
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
General Requirements: Valid Class B Driver's License - MandatoryWillingness to travel to client locationsLanguage Proficiency - Professional fluency in both German and English (C1 level).Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).Technical Knowledge: Familiarity with EUC (End-User Computing) environments.Providing enrollment support to users after the setup of a new device (e.g., as part of the "New Joiner Process")Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)Experience with software and operating system installations and support.Solid understanding of Microsoft products and competing solutions.Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.Key Responsibilities: Maintain applications, operating systems, and PC hardware components.Resolve incidents in accordance with defined Service Level Agreements.Provide end-user support on-sitePerform software staging, including preparation, installation, and configuration.Handle logistics, manage inventory, and deliver equipment and services.