About this role
What you'll do:
As a Customer Support Representative, your primary function is to provide commercial support for a portfolio of customers within the project business segment. You will be responsible for interfacing with customers and internal stakeholders via email, phone, chat, and case management tools to ensure a high level of customer satisfaction and operational excellence.
Main Responsibilities
Handle customer and internal inquiries via phone, chat, and email in a professional and timely manner.Manage customer orders, including order entry, price verification, and order clearing in compliance with Eaton policies.Handle and resolve customer complaints effectively and efficiently.Coordinate the complete delivery and billing process, including multiple product lines and sequencing of project orders to meet customer project requirements.Support a variety of pre-sales and post-sales service activities.Provide support to sales teams across EMEA and external customers in areas such as:Product and service order fulfillmentEnd-to-end order status managementRepair and calibration requestsProduct changes and returnsAccounts receivable collectionsInvoicing requirementsContract administration and supportLease administrationResolve customer issues by applying established policies, procedures, and best practices while maintaining proactive communication across internal teams and multiple product lines.Build and maintain strong customer relationships while fostering an environment that promotes Eaton's values, continuous improvement, and customer-centricity. Qualifications:
Bachelor's degree (BSc/BA).1-3 years of experience in customer support, customer service, order management, or a related field. Skills:
Language Requirements
English proficiency at a minimum of B2 level.Italian proficiency at a minimum of B2 level (written and spoken). Technical Skills
Basic knowledge of MS Office applications.SAP, Oracle, or experience with Case Management tools is considered an advantage. Core Competencies
Strong written and verbal communication skills in English and Italian.Customer-focused mindset with a service-oriented approach.Strong attention to detail and accuracy.Excellent organizational skills and punctuality.Problem-solving mentality with the ability to work independently and collaboratively.Ability to manage multiple priorities in a fast-paced environment.