About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Customer Service Representative Sr. The Customer Service Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the airport location.
Opening available at the following branch location: 7135 Gilespie Street, Las Vegas, NV 89119
This is a full time position that pays $16.50 / hour
We offer:
Paid time offEmployee discountRetirement savings plan including 401kHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development Schedules Available:
Sunday - Thursday 7:00pm - 4:00amTuesday - Saturday 7:00pm - 4:00am Friday - Tuesday 5:00pm - 2:00am Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedPerform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.High School Diploma or G.E.D. required.Must have a minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years,No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).