About this role
Bring your expertise to a client-facing implementation team where you will coordinate complex setups, grow your technical skills, and help deliver a great client experience in an inclusive environment.
As a Technical Implementation Associate in Client Onboarding and Services group, you coordinate end-to-end product implementation setups while managing multiple concurrent requests. You partner closely with clients and internal teams to gather requirements, run testing, and support production migration. You apply strong judgment, clear communication, and technical execution to deliver accurate outcomes and client satisfaction.
Job Responsibilities
Own client experience outcomes by driving timely, accurate product implementation setupsEstablish timelines, documentation, and clear expectations with clients and stakeholdersCommunicate status updates, risks, and dependencies to clients and internal partnersFacilitate requirement discussions with clients to confirm scope, testing approach, and setup needsCoordinate across internal teams and client technology teams to complete setup, testing, and production migrationExecute file validation and testing activities to support implementation and migration readinessApply creative problem solving and sound decision-making to resolve implementation challengesEscalate and drive resolution of issues in a timely mannerRecord observations and escalate where necessary to protect delivery outcomesIdentify gaps or exceptions and recommend practical solutionsWork independently with minimal supervision while managing high volumes of simultaneous requests Required qualifications, skills, and capabilities
Strong verbal and written communication skillsStrong logical and analytical skills with attention to detailDemonstrated ability to manage multiple work requests with effective time and work managementWorking knowledge of mainframe-based testing and file transmission testingExperience testing file formats such as ISO 20022, X12, and BAI2Working knowledge of ISO 20022 or electronic data interchange message formats and Extensible Markup LanguageWorking knowledge of system testing, regression testing, and user acceptance testingBachelor's degree in engineering or equivalent technical degree5+ years of experience in banking, financial services, or treasury product implementation in a technical roleWillingness to work evening and night shifts Preferred qualifications, skills, and capabilities
Knowledge of United States and Canada treasury productsKnowledge of UiPath or other robotic process automation tools for workflow automation
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.