About this role
Overview
As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, The Damage Recovery Unit (DRU), an affiliate of Enterprise Mobility, is excited to announce opportunities for remote employees to join our Collections Claims Specialist team! When damage occurs to our company property - primarily our rental vehicles - the DRU works to recover costs for those damages. Each specialized position within the DRU handles a portion of the claim file, passing it from one person to the next for completion. The Collections Claims Specialists develop collection strategies and negotiate with responsible parties to recoup costs associated with damages to our property.
Please note: To be considered, applicants must currently reside in the state of Florida.
We Work Hard and Reward Hard Work! This position offers a compensation package of:
$18.23/hour Paid virtual trainingFull-time benefits (medical, dental, vision)401(k) with up to 4% company match + profit sharing Paid time off Employee discounts on car rentals, car purchases and much more! Schedule:
Training: Takes place the first 4 weeks of employment, Monday-Friday from 8:00 am EST to 5:00 pm EST. Regular Schedule: Full-time (40 hours per week), Monday-Friday with start times as early as 7:30 am EST to end times as late as 10:00 pm EST. We are currently hiring for an October 19th start date
We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.
We're a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.
Responsibilities
Review claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other partiesEffectively negotiate with responsible partiesInterpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategyInitiate appropriate verbal and written communication for the ultimate recovery Make appropriate internal and external contacts to obtain necessary informationWork in a variety of programs to review internal and external informationGather and evaluate police reports, repair estimates and other related documentsMaintain accurate account of payments on claim filesMake decisions for settlement strategyUpdate system notes and data fieldsDocument and explain reasons for decisions and recommendationsExhibit sound and accurate judgementLearn and apply basic jurisdictional and statutory lawSuccessfully manage conflict during difficult or emotional situationsAdhere to company policies, procedures, guidelines and state and federal lawsAppropriately maintain and handle confidential records, claim files and correspondenceDuties are varied in nature, requiring limited independent action and judgement, with decisions monitored by immediate supervisor/manager Qualifications
Must currently live in the state of FloridaOne year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use is requiredOne year of general collections, subrogation or claims experience preferredMust have a permanent residence with a defined workspace that is free of distractionsMust have consistent and reliable high-speed internet access Must be willing to accept $18.23/hour for this positionHeavy phone experience preferredAt least basic/beginner skill level in Microsoft Office products is requiredMust be able to work full-timeMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be at least 18 years old