About this role
About us: <span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. </span><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"> </span><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives. </span><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"> </span><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 350 people. </span><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"> </span><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Our vision is to change and save as many lives as possible.</span> Role Brief: <span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">We are looking for a reliable, energetic, and collaborative team player to support the delivery of our health and wellbeing services. The role includes delivering onsite and remote assessments, health coaching, wellbeing content creation, group education sessions, and contributing positively to a dynamic and client-focused team environment.</span> Schedule: <span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Monday – Friday, 9.00 AM – 5.00 PM</span><br>Location: Oxfordshire/Reading - Hybrid Responsibilities: <ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Deliver onsite health assessments as a core service activity. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Deliver additional services including remote assessments, health coaching, and group education sessions in line with clinical governance standards and care pathways, maintaining a high level of professionalism and quality. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Coordinate logistics for onsite activities, including transport, accommodation, and stock management. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Adhere to clinical care pathways and escalation protocols where required. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Deliver additional wellbeing services as needed. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Create engaging and evidence-based content on relevant health and wellbeing topics. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Maintain up-to-date knowledge and CPD through ongoing learning and research. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Maintain confidentiality and data protection standards in line with GDPR requirements. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Complete administrative duties including communications support, system management, stock control, clinical waste coordination, and expense submissions. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Support colleagues across the team to ensure members and service users remain at the centre of service delivery. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Contribute to client activity support, communications, management information (MI), feedback, and general service-related discussions. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Deliver Health Coaching services, including 1:1 support focused on behaviour change and positive lifestyle improvements throughout the programme duration. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Support departmental objectives by delivering an excellent customer experience and aligning with key performance indicators (KPIs) and service level agreements (SLAs). </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Assist other team members with daily operational and administrative tasks where required. </span></span></li></ul> Requirements: <ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Customer-focused mindset with a commitment to delivering best-in-class service. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Undergraduate degree in a relevant subject area such as Sport Science, Exercise Science, or Health Science. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Experience working within a customer service environment. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Experience delivering fitness and health assessments</span><span style="border:0px solid;margin:0px;">(desirable)</span><span style="border:0px solid;margin:0px;">. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Strong understanding of health and wellbeing topics, interventions, and workplace wellness strategies. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Experience working effectively within a collaborative team environment. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Strong time management, organisational, and prioritisation skills. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Ability to write accurate, engaging, and clinically sound content. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Confidence delivering presentations and wellbeing talks to larger audiences. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Excellent verbal and written communication skills. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Ability to support and facilitate behaviour change, including Health Coaching delivery. </span></span></li><li style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;"><span style="border:0px solid;margin:0px;">Knowledge of key wellbeing areas including behaviour change, nutrition</span><span style="border:0px solid;margin:0px;">and</span><span style="border:0px solid;margin:0px;">physical health</span><span style="border:0px solid;margin:0px;">.</span></span></li></ul> What are the benefits of working at SPECTRUM.LIFE? <ul><li><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Full-time permanent contract </span></li><li><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Competitive salary and benefits package.</span></li><li><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Continuous professional development and training opportunities.</span></li><li><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;"> 25 days annual leave</span></li><li><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;"> 24/7 EAP and a wide range of health and wellbeing supports </span></li><li><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Extensive list of employee perks and benefits: </span><a style="border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);" href="https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl">https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl</a></li></ul>