Senior Customer Success Manager - Nordics @ Neptune Software

Your mission Neptune is redefining how organizations build Applications &amp; AI Agents for SAP. Our platform helps customers modernize SAP ECC, accelerate S/4HANA adoption, embrace Clean Core, and build the next generation of AI-powered business applications.<br><br>We are now looking for a Senior Customer Success Manager to join the Nordics team. This is a high-impact role where you’ll be at the forefront of helping customers achieve success with Neptune Software, while also supporting the growth of our footprint across the region. <br><br>As a trusted advisor, you’ll guide customers through onboarding, training and adoption journeys, ensuring they realize measurable business value. You’ll build strong, trust-based relationships while driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. <br> <br>This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success in a fast-growing tech company. <br><br>Responsibilities <br><ul><li><span><span>Understand and articulate what success looks like for each customer, mapping </span><span>outcomes</span><span> and business value.</span></span></li><li><span><span>Identify</span><span> growth opportunities within accounts and work jointly with Sales to shape and close expansion deals.</span></span></li><li><span><span>Promote and deliver our monetized </span><span>Success P</span><span>lan</span><span> packages </span></span></li><li><span><span>Serve as the primary point of contact for assigned accounts, fostering strong relationships with key decision-makers and stakeholders.</span></span></li><li><span><span>Guide customers through onboarding, enablement, and adoption phases using a consultative approach.</span></span></li><li><span><span>Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to ensure alignment and drive customer value.</span></span></li><li><span><span>Capture and communicate customer insights internally to help influence roadmap and service improvements.</span></span></li><li><span><span>Provide ongoing documentation, reporting, and performance insights to support transparency and value realization.</span></span></li><li><span><span>Represent the customer voice internally, advocating for their needs and success.</span></span></li></ul><br> Your profile Minimum Qualifications <br><ul><li><span><span>7+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or enterprise software environment.</span></span></li><li><span><span>Strong verbal and written communication skills and ability to convey technical concepts to both technical and non-technical audiences.</span></span></li><li><span><span>Demonstrated ability to build long-term customer relationships and expand accounts through trust and value delivery.</span></span></li><li><span><span>Self-motivated and entrepreneurial mindset with a passion for helping customers succeed.</span></span></li><li><span><span>Analytical and process-oriented with strong problem-solving skills.</span></span></li><li><span><span>Fluency in</span><span> </span><span>Swedish, Danish or Norwegian and in </span><span>English.</span></span></li></ul> <br>Preferred Qualifications <br><ul><li><span><span>Experience working in the </span><span>Nordics</span><span> region with enterprise customers.</span></span></li><li><span><span>Proven ability to drive customer expansion and sell customer success service packages.</span></span></li><li><span><span>Familiarity with SAP systems, architecture, and terminology is a strong plus.</span></span></li><li><span><span>Prior experience working with low-code or application development platforms.</span></span></li><li><span><span>Experience collaborating across departments (Sales, Product, Services) in a customer-facing role.</span></span></li><li><span><span>Knowledge of Neptune Software or similar platforms is an advantage.</span></span></li></ul>