About this role
Salary: £51,000 - 91,000 per year
Requirements: Educated to BTEC National Experience level (minimum) in telecoms, preferably, or ITSound knowledge of wide area networking and associated protocols for sectionalisation and testingGood understanding of fibre and copper interfacesAbility to conduct fault isolation and fault findingAbility to complete rack installations of routers, switches, firewalls, and serversGood understanding of Microsoft and Linux operating systems and associated productsFibre optic testing and safe working practicesCompTIA A+ certificate or similar Responsibilities: Receive and act on all customer incident, event, and request notificationsPrioritise, diagnose, and investigate incidents according to agreed proceduresFacilitate recovery, document, and close resolved incidents, events, and requests via agreed proceduresImplement agreed IT infrastructure changes and follow maintenance routinesUse network management tools to investigate and diagnose network problems, collect performance statistics, and create reportsLiaise with customers regarding fault correction progress and circuit installationsMaintain customer equipment manuals, network drawings, and circuit databases accurately and efficientlyInstall telecoms cabinets and cable installations, and configure customer equipmentBe responsible for the security of FM areasMonitor compliance against agreed processes, investigate and resolve non-compliance, and carry out routine audit checks to ensure adherence to policies and procedures Technologies: SupportLinuxNetworkSecurityIncident Management More:
We are hiring a Data Centre Service Desk Engineer for a shift-based role working 12-hour shifts on a 4 days on/4 days off pattern, alternating between night and day shifts. You will support customers at both London sites by ensuring incidents, events, and requests are processed to industry standards and resolved within agreed service levels, while providing a value-added service.
last updated 33 week of 2026