About this role
Salary: £55,000 - 70,000 per year
Requirements: We are looking for an organised, proactive and customer-focused person.Excellent communication and customer service skills are essential.We are looking for someone with a genuine can-do, customer-first attitude.Comfort working in a fast-paced, remote environment is required. Responsibilities: We set up new client projects and assignments within our timesheet and operations portal.We ensure project information, consultant details, rates, dates and commercial information are accurately recorded.We maintain accurate project and consultant records across our internal systems.We coordinate project administration from initial engagement through to completion.We ensure project documentation is complete, accurate and stored appropriately.We monitor key project administration activities and proactively identify anything that needs attention.We support our Operations Director with general operational administration and reporting.We manage the weekly and monthly timesheet process for consultants.We ensure consultants submit timesheets accurately and on time.We monitor outstanding client approvals and proactively follow up with customers.We liaise directly with clients to obtain timesheet approvals where required.We resolve straightforward timesheet queries and escalate issues where appropriate.We maintain accurate records of approvals and outstanding actions.We work closely with Finance and Operations to ensure approved timesheets support accurate invoicing.We prepare and raise consultant contracts and associated documentation.We raise and maintain purchase orders in accordance with client and internal requirements.We ensure contracts, purchase orders and project information are aligned.We monitor contract and PO status and proactively highlight any discrepancies or upcoming requirements.We support our Operations Director and sales team with commercial administration.We provide operational support to our sales team during the client onboarding and project mobilisation process.We assist with the administration of new opportunities once they move into delivery.We ensure the transition from sales to operations is smooth and that all required information is captured.We communicate professionally and proactively with clients.We respond to client and consultant queries promptly and ensure issues are followed through to resolution.We help create a positive and professional client experience at every stage.We act as a key operational contact for consultants working on client projects.We support consultants with timesheet, contract, project and administrative queries.We ensure consultants have the information they need to work effectively.We maintain strong relationships with consultants and provide a responsive service.We support our Operations Director with ad hoc operational tasks and projects.We identify opportunities to improve processes, systems and ways of working.We help maintain operational procedures and documentation.We produce basic reports and trackers where required.We work collaboratively with colleagues across sales, operations, finance and delivery.We take ownership of assigned tasks and ensure they are completed accurately and on time. Technologies: Support More:
We are a technology professional services and managed services business offering a full-time remote role based in the UK. The role reports to our Operations Director and sits within a collaborative environment working with clients, consultants, suppliers and internal teams. We offer the opportunity to support client projects, improve operational processes and contribute to a fast-paced, customer-focused team.
last updated 33 week of 2026