About this role
Salary: £55,000 - 95,000 per year
Requirements: Previous experience as a moderator on Quora or a similar platform is required.Familiarity with Zendesk or similar ticketing systems.Proven experience providing first-line support in a customer service environment.Excellent verbal and written communication skills.Strong analytical skills with the ability to troubleshoot issues effectively.Experience working in a team-oriented environment and collaborating with cross-functional teams.Fluency in English and at least one additional European language is a plus, such as German, Spanish, French, or Italian.We prefer candidates who can work GMT hours, with some flexibility, and weekend coverage may be required. Responsibilities: Provide first-line support for non-technical issues raised by our users.Handle and resolve ticketed support requests from moderators promptly and effectively.Escalate complex issues to the appropriate teams and follow up to ensure resolution.Collaborate with cross-functional teams to identify and implement improvements in our support processes.Maintain comprehensive documentation of support interactions and resolutions.Stay updated on platform changes and community guidelines to provide accurate and timely support. Technologies: AISupportZendesk More:
We are seeking a Specialist to join our Community Support Team for a 6+ month engagement. In this role, we manage ticketed support requests from our community of users and moderators, with a focus on resolving issues efficiently and improving the moderator support experience. We are US Tech Solutions, a global staff augmentation firm providing talent on-demand and total workforce solutions. We offer an equal opportunity workplace and may use AI-assisted tools during the hiring process.
last updated 33 week of 2026