About this role
Salary: £29,000 - 69,000 per year
Requirements: IT network design skills, knowledge, and experienceIT troubleshooting skills, knowledge, and experienceIP CCTV system design skills, knowledge, and experience desirableIP CCTV troubleshooting skills, knowledge, and experience desirableAnalogue CCTV system design skills, knowledge, and experience desirable for existing systems and migrationAnalogue CCTV system troubleshooting skills, knowledge, and experience desirable for existing systems and migrationDoor entry system design skills, knowledge, and experienceDoor entry system troubleshooting skills, knowledge, and experienceGood team player, able to work with other team members to achieve team targetsAttention to detailGood communication and interpersonal skills to understand customer needs and meet expectationsGood problem-solving skills and resiliencePositive attitude toward workHigh integrity Responsibilities: Provide support via phone and email to distribution partners and installers in the UK and Ireland on Hikvision products efficiently and accuratelyResearch and explain possible solutions and alternatives, ensuring customers feel supported and valued while adhering to company policies and proceduresHelp test products and report results to the line managerMaintain and develop our CRM system, ensuring all customer and support ticket data is accurate and up to dateAttend regular training and meetings to maintain and expand knowledge and performance levelsWork to meet or exceed Hotline Team targets while providing excellent and consistent customer service Technologies: CRMSupportNetwork More:
We are Hikvision UK Limited, and our Hotline Technical Support Engineers play a pivotal role in supporting distributors, integrators, and installers so that difficulties with our products and solutions are resolved in a timely and appropriate manner. By providing this support, we help ensure strong business performance, a healthy reputation, and sustained growth across the UK and Ireland.
last updated 33 week of 2026