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Resource Management Specialist @ Konversational - The ServiceNow Customer Workflow Experts

Soho Place 2-4, City of LondonOnsiteFull-time
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About this role

Salary: £55,000 - 95,000 per year

Requirements: 2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.Strong organizational and administrative skills.Confidence using Excel, reporting tools, and project tracking systems.Excellent attention to detail and professional communication skills.Sound judgement when handling confidential people and commercial information.Experience with ServiceNow is a nice to have. Responsibilities: Coordinate consultant allocations, project resourcing, and resource availability.Maintain resourcing plans, utilization data, forecasts, trackers, and reports.Support the full resourcing lifecycle, from identifying skills gaps in our consultant pool through to coordinating the logistics of bringing new capacity on board.Monitor skills, certifications, leave, timecards, and resourcing risks.Support project portfolio reporting and delivery administration.Administer ServiceNow Partner Portal, certifications, and partner success activity. Technologies: AIExcelSupportServiceNow More:

We are Konversational, a boutique consultancy helping organizations accelerate digital transformation through the ServiceNow platform. We are a rapidly growing Elite ServiceNow Partner with ambitious plans and a strong focus on customer experience and AI transformation. In this role, you will work with experienced colleagues, support a varied project portfolio, and play an important part in keeping our delivery operations running effectively. We value clear communication, attention to detail, and a collaborative, supportive culture where our people are treated equally and fairly and are given the trust and support they need to succeed.

last updated 33 week of 2026

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