About this role
Salary: £35,500 - 63,500 per year
Requirements: Approximately 1–3 years experience in IT Support, Application Support, Service Desk, Operations, NOC, or a junior observability role.Hands-on experience with Dynatrace is highly desirable.Exposure to Splunk or another enterprise observability platform is a strong advantage.Understanding of Application Performance Monitoring (APM), infrastructure monitoring, or production support.Basic knowledge of Windows and/or Linux operating systems, networking, cloud technologies, and enterprise infrastructure.Strong analytical and troubleshooting skills with excellent attention to detail.Proactive attitude, eagerness to learn, and a genuine passion for observability and modern cloud technologies.Excellent communication skills with the ability to collaborate effectively across technical teams.Experience supporting production environments and responding to technical incidents.Familiarity with incident management processes and service management best practices.Exposure to enterprise monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, New Relic, Elastic, or similar technologies.Understanding of enterprise applications, infrastructure, cloud platforms, and production support environments.Experience working within ITIL or similar operational frameworks is advantageous but not essential. Responsibilities: Monitor the health, availability, and performance of enterprise applications, infrastructure, and cloud environments using observability platforms.Investigate alerts and incidents, perform initial triage, identify root causes, and escalate where appropriate.Support the resolution of production issues by collaborating with engineers, consultants, and client stakeholders.Analyse logs, metrics, traces, and performance data to troubleshoot application and infrastructure issues.Assist with configuring dashboards, alerts, and monitoring solutions to improve visibility across enterprise systems.Contribute to operational documentation, runbooks, knowledge articles, and continuous service improvement initiatives.Help maintain service availability through proactive monitoring, incident management, and preventative maintenance.Support the optimisation of monitoring capabilities and identify opportunities for automation and operational improvements. Technologies: CloudDynatraceGrafanaIncident ManagementSupportITILLinuxSplunkWindows More:
We are NETbuilder, a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we have helped organisations modernise, optimise, and support mission-critical technology through our expertise in Cloud, Digital Engineering, and Observability. We are looking for a Junior Observability Support Analyst to join our growing Observability team in London on a hybrid basis, with three days per week onsite. You will work alongside experienced Observability Consultants supporting globally recognised clients, gaining hands-on experience with enterprise observability platforms such as Dynatrace and Splunk. We offer a competitive salary of £35,000–£40,000 per annum, structured mentoring, ongoing training, professional development, clear career progression opportunities, and a collaborative, inclusive, and supportive environment where you can learn and grow.
last updated 33 week of 2026