About this role
Salary: £35,000 - 35,000 per year
Requirements: Proven experience with professional coffee machines, including diagnostics, repair, or supportExperience working with cloud platforms and connected or IoT systemsStrong understanding of push and pull data communication technologiesExperience using telemetry for remote diagnostics and monitoringGood knowledge of connectivity, including Wi-Fi, SIM, and data networksCustomer-facing technical support experience Responsibilities: Provide expert remote support for connected coffee machinesDiagnose faults using cloud-based telemetry platformsWork with push and pull data technologies to analyse machine performanceSupport distributors with technical issues, system setup, and optimisationTranslate machine data into clear actions for engineers and customersDeliver training on telemetry systems and remote diagnostics toolsLog and manage cases via CRM and helpdesk systems Technologies: CloudCRMIoTSupportNetwork More:
We are an established global manufacturer of premium coffee and vending equipment, and we are seeking a Product Support Specialist to support our growing network of distributors across the UK and Ireland. This is an office-based role with client visits across Wolverhampton, Dudley, Kidderminster, Kingswinford, and Walsall. We offer a salary of £33k to £37k DOE, 25 days holiday plus bank holidays, and a pension. This specialist position is ideal for someone who combines hands-on coffee machine experience with strong IT and data capability, and it offers the opportunity to work with cutting-edge connected coffee technology as part of a stable, globally backed business with strong growth.
last updated 33 week of 2026