About this role
Salary: £? - ? per year
Requirements: Operations experience in IT infrastructure support, with understanding of networking and databasesExperience in Disaster Recovery and operational resilienceBroad understanding of IT infrastructure at level 3 supportExperience creating, reviewing, or maintaining runbooks and technical documentationStrong documentation and administrative skillsGood communication skills and confidence in chasing stakeholders for updatesStrong organisational skillsBasic IT infrastructure understandingFlexibility to support out-of-hours or weekend testing activitiesDesirable: exposure to DR/BC or resilienceDesirable: familiarity with COBIT or ISO standardsDesirable: ServiceNow experience Responsibilities: Support Disaster Recovery and Operational Resilience initiativesReview and improve DR procedures and recovery documentationCoordinate resilience testing and disaster recovery exercisesWork with infrastructure, application, and service teams to validate recovery plansManage and maintain operational runbooks and technical documentationTrack actions and keep documentation up to dateLiaise with stakeholders across multiple technology teamsSupport regulatory and governance requirements relating to Operational Resilience and Disaster RecoveryHelp improve resilience processes across critical business servicesAssist in planning and coordinating IT recovery and scenario-based testing exercisesSupport execution of recovery tests, including weekend activities where requiredTrack test progress, capture outcomes, and ensure actions are documentedCollect and organise validation evidence following testsMaintain and update IT recovery plans, procedures, and runbooksSupport consolidation of fragmented documentation into standardised formatsEnsure documents are version-controlled and accessible during disruption scenariosAssist in building a centralised repository of recovery artefactsProduce post-test and post-incident reports using standard templatesTrack remediation actions, risks, and issues raised from tests or incidentsSupport development and maintenance of KPIs and KRIs for IT recoveryAssist with trend analysis across incidents and test outcomesAssist in maintaining IT resilience controls and evidencing compliance activitiesSupport periodic review of TRR-owned controlsTrack remediation actions through Problem Management or risk systemsProvide support for audit and regulatory requestsSupport development of IT recovery test scenarios and a scenario catalogueAssist in documenting testing methodology and processesContribute to improving realism and coverage of testing scenariosLiaise with IT Infrastructure teams, Application teams, BCM, Operational Resilience, and Cyber teamsSupport coordination of inputs required for testing, reporting, and remediationAssist in tracking cross-team deliverables and dependencies Technologies: SupportServiceNowDevOps More:
We are Pontoon / Adecco, an employment consultancy committed to improving everyones chance of being part of the workplace. We value and respect people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more, and we create an inclusive environment that helps people thrive. This is a 6-month contract role with possible extension for an IT Infrastructure Analyst (Disaster Recovery) at level 3, based in London with 2 to 3 days per week onsite. The working pattern includes occasional out-of-hours or weekend work for Disaster Recovery and resilience testing, and the rate is £550 inside IR35.
last updated 33 week of 2026