About this role
Salary: £26,000 - 26,500 per year
Requirements: Experience providing hands-on IT support in a business environment.Strong understanding of hardware, networking, and software troubleshooting.Experience with ERP systems, ideally Access.Ability to analyse and improve workflows and processes.Experience working with SQL databases.Ability to develop basic scripts or tools to automate tasks in any language.Strong communication skills, with the ability to train and support staff at all levels.Good organisational skills and attention to detail.Ability to work independently and liaise with external support providers. Responsibilities: Provide day-to-day IT support across our company, ensuring smooth operation for all staff.Set up, configure, and maintain computers, devices, and production-related IT equipment.Diagnose and resolve hardware, software, and network issues efficiently.Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.Hold regular meetings with management teams to advise on best practices and future process improvements.Continuously optimise ERP workflows and update system data.Resolve issues relating to works orders, sales orders, and purchase orders.Update and maintain accurate Bills of Materials and support improvements to product data integrity.Analyse factory workflows and collaborate with teams to implement process improvements.Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.Liaise with external support partners to ensure timely resolution of technical issues.Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.Set up and maintain IT equipment and manage user accounts and system access.Install and update software where required.Keep basic IT records and asset lists up to date. Technologies: BackendERPHardwareSupportNetworkSQL More:
We are recruiting an IT Support & Systems Technician based in Leominster with a salary of £26,500. We are working on behalf of one of our clients, and our client strongly encourages applications from ex-military personnel, although all applications will be considered. The role combines day-to-day IT support with systems improvement work across production-related infrastructure, ERP processes, and data integrity.
last updated 33 week of 2026