About this role
Salary: £63,000 - 103,000 per year
Requirements: Experience performing a technical role within the ServiceNow ecosystemExperience administering one or more ServiceNow instancesExperience configuring, customising, and creating integrations on the ServiceNow platform is desirableA track record of delivering quality work to defined timescales for different stakeholdersGood communication skills and an approachable manner, with strong written EnglishAbility to communicate effectively with non-technical people about requirements, technical problems, and potential solutionsExperience scripting and debugging in one or more of JavaScript, HTML, CSS, XML, SOAP, or REST, ideally in ServiceNowKnowledge of multiple ServiceNow applications across the platform, including ITSMUnderstanding of service management best practice, including ITILAbility to provide and deliver feedbackExperience delivering work using agile methodologiesAbility to take responsibility for own learning and demonstrate self-developmentServiceNow CSA certification would be beneficial, but is not essential Responsibilities: Deliver solutions containing high-quality ServiceNow code and developmentEnsure work delivered adheres to industry and our best practice standardsDevise and scope solutions to customer requirementsWork closely with engagement managers and customers to deliver in an agile methodologyProvide functional and technical skills to document and configure customer requirementsDeliver high-quality ServiceNow code and customisationMaintain a high level of documentation for coding and customisationDevise solutions to predicted problems and evaluate optionsCombine all elements of the ServiceNow design and test its performanceIncrease application operating efficiency and adapt to new requirements as neededAssist with system testing and UATProvide advice and guidance to customers on implementing ServiceNow using ITIL best practice, ServiceNow best practice, industry trends, and ServiceNow usageKeep abreast of industry trends in service management and developments in the ServiceNow portfolioShare best practices and knowledge with colleaguesPerform demonstrations of work developed when required Technologies: CSSITILITSMJavaScriptRESTSOAPServiceNowXML More:
We are UP3, a dedicated ServiceNow Managed Service provider founded in 2016 by experienced Service Management and ServiceNow sales and delivery professionals. We have deep experience as both ServiceNow customers and specialist consultants, and we have delivered solutions across nearly every area of the platform. We are a rapidly growing, dynamic business with a strong focus on collaborating with our clients to help them deliver exceptional service. We invest in our people and actively promote from within, offering career development, best-in-class tools and training, amazing customers, and a fantastic office at The Ministry in Central London with hybrid working of 2-3 days in the office. Our benefits include enhanced maternity and parental leave, flexible working, a home office allowance, Bupa health insurance and dental cover, 25 days holiday increasing with service, pension, life insurance, and a sports and social club.
last updated 33 week of 2026