About this role
Salary: £43,500 - 74,500 per year
Requirements: Proven track record as a Service Architect or Service Designer delivering Service Design Packages (SDPs)Experience designing ServiceNow-aligned processes and multi-supplier service modelsExperience leading project-to-BAU transitionsActive SC ClearanceDesirable: background in satellite, WAN, or complex connectivity infrastructureDesirable: experience within UK Government or heavily regulated environmentsDesirable: NOC integration expertise Responsibilities: Lead the design, implementation, and BAU transition of an end-to-end service wrap for LEO satellite connectivityDesign end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNowOversee device take-on, ServiceNow integration and workflows, service rehearsal activities, and support team training for Service Desk and NOCDefine multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entitiesEstablish SLA, OLA, and KPI frameworks, user experience metrics, and alignment with Secure by Design principles and formal approval gatesDeliver target state service models, full SDP, ServiceNow-aligned process flows, multi-supplier governance framework, estate take-on strategy, and SLA/KPI reporting frameworks with a continuous service improvement roadmap Technologies: ArchitectSupportITILServiceNow More:
We are seeking an experienced Service Architect to support a hybrid role based in London, working two days per week onsite. This is a contract opportunity at £650 per day via umbrella, and active SC Clearance is required. You will help transition fragmented deployments into a scalable, centrally governed operating model for Low Earth Orbit satellite connectivity, working across service design, transition, supplier governance, performance assurance, and continuous improvement.
last updated 33 week of 2026