About this role
Salary: £45,000 - 70,000 per year
Requirements: Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement.Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure is desirable.Strong understanding of D365 architecture, data and security models, integration patterns and ALM.Experience setting technical direction, reviewing designs and supporting developers.Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security.Strong communication skills with the ability to translate technical concepts and trade-offs for non-technical stakeholders.Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.Service Desk/second-line Microsoft platform support experience is desirable.Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.Legal or wider professional services experience is desirable. Responsibilities: Take technical ownership of our Microsoft Dynamics 365 platform, with a primary focus on Customer Service and CRM.Define and evolve our D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.Manage environment lifecycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM).Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions.Govern the effective use of Power Platform and develop Microsoft platform capability across our wider applications team.Manage our D365 delivery partners and our engagement with Microsoft, translating platform developments into practical recommendations.Support D365 incident resolution, release readiness and continuous improvement. Technologies: AzureCopilotCRMFabricSupportSecurityOffice 365CloudDevOps More:
We are a global law firm based in Manchester, offering a permanent hybrid opportunity with a competitive salary. This role gives you technical ownership of our Microsoft Dynamics 365 platform and the chance to shape architecture, governance, development and optimisation across the business while working closely with our wider applications team, delivery partners and Microsoft.
last updated 33 week of 2026