About this role
Salary: £33,000 - 37,000 per year
Requirements: Good understanding of IP networking, switches, firewalls, routers, and VPNsIT support or helpdesk experienceExperience with patching, system upgrades, and remote access supportStrong communication skills and a self-driven approachExperience with FAT testingFamiliarity with SQL and database technologiesExperience integrating platforms and systemsActive certifications in relevant security, IT, or networking areasSelf-motivated and proactiveStrong analytical and problem-solving mindsetComfortable working in a dynamic, small-team environmentHolds a full UK driving licence and has access to own transportAdaptable and open to changeCommitted to self-developmentCommitted to delivering high standards and continuous improvement Responsibilities: Provide remote technical support to customers and our internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line levelAct as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where requiredCarry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deploymentEnsure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practicesProvide responsive, hands-on support for our field-based engineers, systems, and customersSupport commissioning activities for our professional services teamMaintain documentation for processes, systems, assets, and credentialsHelp transition legacy systems to new solutions Technologies: HardwareSupportNetworkSQLSecurity More:
We are Reliance High-Tech / Reliance Protect, the UKs largest independent integrator and installer of security solutions and lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets, and reputations through innovative technology and specialist expertise. We combine the capability and footprint of a large organisation with the agility and customer focus of an independent business, and we operate in demanding, high-stakes environments with integrity and a strong customer focus. Candidates will be screened to BS7858 standards, and applicants should include their home location in their application. If you do not hear from us within two weeks, your application has been unsuccessful at this time, although we may retain your details for future opportunities.
last updated 33 week of 2026