About this role
Location: Fully Remote
Schedule: PST
Salary: $1200 - $1600 USD/month
A fast-growing communication company serving more than 20,000 church leaders across the United States and Canada is seeking a Technical Support Specialist to join its expanding team. The organization builds simple, effective tools that help churches connect with their communities, follow up with guests, and engage their members.
The Technical Support Specialist is responsible for diagnosing customer issues, providing technical support, and helping church leaders make the most of the software through chat, email, phone, and video.
Key Responsibilities:
Prioritize and manage many open tickets at one timeCommunicate technical knowledge to non-technical customersRespond thoroughly and promptly to customer questions and requests Leverage product knowledge and technical skills to resolve customer challengesProvide excellent responses to members both written and verballyHelp train church leaders to effectively use our productsShare product knowledge with prospective membersRapidly establish a good working relationship with customers and co-workersProvide tech support, including procedural documentation to complex issuesRequirements
Proven experience in customer supportTech-savvy, with the ability to learn, use, and explain online applicationsStrong multitasking skills, able to work quickly while maintaining attention to detailProficient problem solver who takes initiative and can resolve issues independentlyClear written and verbal communication skills, especially when explaining technical concepts to non-technical usersFast learner who can quickly understand and apply new informationSelf-reliant and able to manage workload and schedule effectivelyDedicated and distraction-free office spacePredictable, high-speed internet access40 hours per week working Monday through Friday
If you bring enthusiasm for solving issues, a strong technical mindset, and great communication skills, we’d be thrilled to hear from you!