About this role
Night Audit & Administration
Complete night audit procedures and ensure accuracy of daily reports.Prepare and distribute management reports as required.Reconcile accounts and cash handling procedures in accordance with hotel policies.Maintain accurate records and logs throughout the shift.Meeting Room Setup
Prepare and set up meeting and conference rooms in accordance with function sheets and guest requirements.Arrange furniture, equipment, stationery, refreshments, and signage as specified.Conduct checks to ensure meeting rooms are clean, presentable, and fully operational before events commence.Liaise with relevant departments regarding meeting room requirements and changes.Security & Fire Safety
Conduct regular fire patrols and security checks throughout the hotel during the night.Ensure fire exits, escape routes, and fire safety equipment remain accessible and compliant.Report any maintenance, safety, or security concerns immediately.Respond appropriately to fire alarms, emergencies, and evacuation procedures.Maintain detailed records of all fire patrols and security inspections.Assist in ensuring compliance with all health, safety, and fire regulations.General Duties
Carry out regular walk-rounds of public areas to maintain cleanliness and presentation standards.Assist with basic housekeeping or maintenance requests where appropriate.Support other hotel departments during the night operation as required.Ensure the hotel lobby and reception area remain clean, organised, and welcoming at all times.Undertake any other reasonable duties requested by management.Person Specification
Essential
Previous customer service or hospitality experience.Excellent communication and interpersonal skills.Ability to work independently and make decisions confidently.Strong organisational and time-management skills.Good numerical and computer skills.Ability to remain calm under pressure and during emergency situations.Flexibility to work nights, weekends, and public holidays.Desirable
Previous hotel reception or night audit experience.Knowledge of hotel property management systems.Fire Marshal or Fire Safety training.First Aid qualification.Key Competencies
Customer FocusAttention to DetailReliability and IntegrityProblem SolvingTeamworkSafety AwarenessProfessionalismThe Night Team Receptionist plays a vital role in ensuring guests receive excellent service while maintaining a safe, secure, and efficiently operated hotel throughout the night.
Qualifications & Experience
GCSEs (or equivalent) in English and Mathematics.Previous customer service or hospitality experience preferred.Fire Safety Awareness and First Aid qualifications are advantageous but not essential, as training will be provided.Ability to work independently and maintain high standards of guest service, safety, and security throughout the night operation. Workplace Culture
Warm, inclusive, and team‑driven
A genuine “one team” culture where departments support each otherColleagues are encouraged to be themselves and feel respected and valuedStrong focus on inclusivity, diversity, and equal opportunityPeople‑first leadership
Approachable managers who listen, coach, and develop their teamsOpen communication and regular feedback, with ideas welcomed from all levelsEmphasis on recognition, trust, and celebrating successProud hospitality mindset
Shared pride in delivering great guest experiencesA fast‑paced, energetic environment where no two days are the sameStrong sense of belonging and loyalty among long‑serving colleagues🎁 Perks & Benefits
Accor global benefits
Discounted hotel stays and food & beverage across Accor hotels worldwideAccess to Accor’s international career opportunities and internal job mobilityUse of Accor’s learning platforms and professional development programmesCareer growth & learning
On‑the‑job training, cross‑department exposure, and structured developmentOpportunities for promotions and progression within the hotelSupport for apprenticeships and hospitality qualificationsWellbeing & recognition
A supportive approach to work–life balance where possibleRecognition schemes that reward effort, performance, and teamworkA positive, respectful atmosphere that supports mental and emotional wellbeingLocal advantages
Convenient Milton Keynes location with good transport linksA mix of business and leisure guests, keeping work varied and engagingFriendly, community‑focused workplace with strong local identity